4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Expensify

Expensify works as a cloud-based business accounting system that is designed to manage expenses and transactions using real-time data processing. The platform allows businesses to maintain different summaries of various accounts along with date calendars to keep track and maintain transparency. Expensify effectively uses different ratios, including debt-to-income ratios, to maintain a healthy balance. The powerful tools on it help track travel expenses by calculating the amount of time spent by a user on a particular project or by calculating the miles that personnel has traveled. For international travel, the system easily converts currencies and provides accurate records by using purchase receipt photos or copies. In addition, automating the entire expense calculation process can save time and physical resources. It automatically integrates the application with financial institutions and credit cards processors to avoid manual data entry. Compatible with all Android and iOS devices.
Expensify Software - Expensify's expense management, receipt scanning app, and corporate credit card pictured.
Expensify Software - The Expensify Card, with perks including up to 4% cash back for businesses of all sizes.
Expensify Software - Expensify's expense management, receipt scanning app, and corporate credit card pictured. - thumbnail
Expensify Software - The Expensify Card, with perks including up to 4% cash back for businesses of all sizes. - thumbnail

Expensify pricing

Expensify has a free version and offers a free trial. Expensify paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
Yes
Free trial:
Yes

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Expensify Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.4
Customer Support
4.0
5 reviews of 1,076 View all reviews
Tiana
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/02/2021

User Friendly Interface

Great system to help track employee spending. The credit cards act as debit cards which is good if you’re a company that is trying to not live on credit.

Pros

Minimal learning curve if your team us any experience with expensing items in a software format. You can fix mistakes really easily and there aren’t a ton of buttons to wade through.

Cons

Sometimes new employees need to get reloaded to allow them to bill items to customers. That might be the accounting firm that we work with a fault though.

Alternatives Considered

Emburse Tallie

Reasons for Choosing Expensify

We we in reading spending and our largely paper interface wasn’t working

Switched From

QuickBooks Time

Reasons for Switching to Expensify

Didn’t integrate with Sage Intacct I think.
Cody
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2022

Simple to Deploy, Easy to Maintain

From the accounting team to the newly hired sales exec, feedback from employees has been very positive with Expensify. They can use the mobile app as they go, or other import methods to make their expense reports quick and easy. Everything is directly connected to NetSuite, our ERP, and flows smoothly to the books without any extra steps. Approval routing is very simple and reminders get sent to keep things moving along.

Pros

Expensify is a very streamlined tool and does not get bogged down in high degrees of complexity which may be unnecessary. I have found all types of users at my company, from sales execs to marketing coordinators, understand how to use Expensify almost immediately. We provide a 1-pager for best practices to employees and that, in nearly all cases, is enough to get them using the tool without issue.

Cons

The corporate card integrations could use a bit of added support when it comes to receipt imports, and occasionally we have had the direct feed from our banking institution break. I think this is likely because we do not use one of the major banks for our corporate credit card though, so the issue may not be on the Expensify side.

Alternatives Considered

Nexonia Expenses and Zoho Expense

Reasons for Switching to Expensify

Expensify seemed much easier to implement, was cheaper, and I had witnessed it working smoothly at other companies in the past. In extremely large company environments it may be possible that Expensify could lack some of the deeper customizations of competing tools, but for the vast majority of businesses this ticks all boxes while remaining highly user-friendly.
Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 31/01/2018

Expensify overcharges for their "Corporate" platform and becomes useless once your bank feed...

Was ok and saved time, before it broke.

Pros

Ease of launch, mobile app works decently well. Onboarding support was decent, but sadly short-lived. They still offer monthly pricing. If you're tempted to try their Corporate or higher plan, DO NOT sign on to their annual pricing plan, see below for why.

Cons

Google "expensify known issues". Review the list of the corporate cards that they don't support. Be aware that they are not disclosing the many other corporate cards that their platform doesn't support.
If you're lucky enough to use one of the corporate cards that they are currently supporting, be aware that their connection to your bank feed can break at any time. Generally, this will happen after your promotional period has ended and after your onboarding support contact has moved on.
Once the bank feed breaks you're left with only chat support, which will take an average of 12 hours or more to respond to you.
When chat support responds, it's clear that they are pasting from support scripts that have no relevance to your situation. Most responses will assume you're on a Team plan, and initially offer troubleshooting steps aimed at those clients. You'll have to explain that you're a Corporate client.
Once you explain this, you'll wait another 12 hours for a response from someone who hasn't read the prior communication chain and you'll have to explain yourself again. this sort of back-and-forth goes on for some time.
Eventually you'll get them to admit that the only work-around for a broken corporate card bank feed is a manual CSV import through each individual's account.
Don't expect any meaningful response or acknowledgement if you bother to question the fees you're paying for broken corporate access. They will not listen and will not offer any discount or refund.

Response from Expensify

Hi there, thank you for leaving your feedback! I apologize for the issues you've run into but definitely want to clarify a few things:

Re: corporate card connections. Bank connections may break for any variety of reasons, including (but is not limited to) bank maintenance, connection issues, changes in usernames/passwords, and more. Unfortunately most of these are out of our hands, but we do keep an updated list of known issues here: https://docs.expensify.com/setup-for-submitters/advanced-configuration-for-submitters/bank-import-faqs-and-known-issues.

Re help responses. We definitely don't want to have you waiting 12 hours for a response and it doesn't help that there are a lot more help requests coming in at the end/beginning of a month around billing time. I've let the team know of your concerns and will continue to improve on our response times, especially during busy periods.

Thanks for bringing these issues to our attention!

Replied 31/01/2018
Samuel
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4
Reviewed on 18/12/2023

As a user, it's overall easy to use. Could be easier though.

Overall, it's decent. I like the app availability.

Pros

I like that I can see past receipts and expenses. I also like the app.

Cons

There do seem to be some areas that require too many steps, in my opinion. For example, if I wanted to mark down that there were others at the dinner table, there are several extra steps that you need to go through.

Nate
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/08/2019

Expensify Expense Tracking

I originally used this software because it was the most straight forward "fool proof" software that allowed me to manage and track several employees travel expenses and business mileage and keeping it as simple as possible for the employees. By implementing this software into our expense tracking, our employee's no longer have to worry about paperwork and keeping track of physical receipts so long as they take a picture of it in Expensify.

Pros

The feature that won me over is the softwares ability to extract the necessary relevant information from a picture of the receipt and its reliability to accurately create an expense entry automatically. The other feature that really stands out is the dedicated email address you have to send receipts to the app. This feature is great because of rules i have established in outlook so that any "receipts" from certain companies automatically gets forwarded to my Expensify account.

Cons

Occasionally, when I was trying to submit a few large reports the app would freeze up on me. Otherwise I cannot think of any negative experiences I have had with Expensify.

Alternatives Considered

Zoho Expense

Reasons for Choosing Expensify

pricing, ease of use, ability to customize to your specific needs.

Reasons for Switching to Expensify

Reliability and accuracy. pricing, ease of use, ability to customize to your specific needs.

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