About Restaurant Manager by Action Systems

Restaurant Manager is a cloud-based point of sale (POS) system for restaurants offering table service, quick service restaurants, delivery, bars and clubs of all sizes. Features include a touchscreen interface, automatic server prompts, various tab and payment options, sales tracking, coupon management and more. Restaurant manager allows servers to split check or items, pre-authorize and transfer bar tabs, process payments on advance orders and use one-touch "next round" ordering. Users can program coupons, integrate delivery or takeout service, manage inventory and view real-time alerts. Restaurant Manager also offers mobile software for wireless tableside ordering. Managers can manage automatic alerts and messages on POS screens, via email and text message, as well ase create server teams with team-specific passwords. Reporting tools include real-time sales statistics, product mix reports, stock and item counters and server sales totals. Support is offered via email and over the phone. Pricing is per license.
Restaurant Manager by Action Systems Software - Order details
Restaurant Manager by Action Systems Software - Order entry
Restaurant Manager by Action Systems Software - Table screen
Restaurant Manager by Action Systems Software - POS devices
Restaurant Manager by Action Systems video
Restaurant Manager by Action Systems Software - Order details - thumbnail
Restaurant Manager by Action Systems Software - Order entry - thumbnail
Restaurant Manager by Action Systems Software - Table screen - thumbnail
Restaurant Manager by Action Systems Software - POS devices - thumbnail

Restaurant Manager by Action Systems pricing

Restaurant Manager by Action Systems does not have a free version. Restaurant Manager by Action Systems paid version starts at N/A.

Pricing Details:
Contact Restaurant Manager for pricing details.
Free Version:
No
Free trial:
N/A

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Restaurant Manager by Action Systems Reviews

Feature rating

Value for Money
3
Functionality
3.5
Ease of Use
3.5
Customer Support
3.5
5 reviews of 33 View all reviews
Krista A.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2017

Restaurant Manager POS

Great feature rich POS system at an affordable price.

Pros

Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Cons

I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

Jamie G.
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 27/06/2017

Restaurant Manager is solid for a Bar/Restaurant Environment

If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Pros

Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Cons

Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

John R.
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 07/09/2018

Restaurant Manager need to get in to the 21 century ....

Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Pros

The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Cons

The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

Kane L.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
1
Ease of Use
3
Customer Support
1

4
Reviewed on 24/06/2020

Customer service nightmare

very disappointed in the effort to fix problems.

Pros

it has everything you would need for a growing business. But good luck implementing it with no help from tech support ­čśë

Cons

There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!!

Alternatives Considered

Toast POS

Reasons for Switching to Restaurant Manager by Action Systems

local reseller.
Hesham E.
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 08/02/2018

It was great experience

Pros

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Cons

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

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