About Timely

Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users can run their appointment schedules remotely, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking. Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features. This solution also offers automated SMS and email reminders and securely stores customer data including personal details, booking, emails, sales and other notes. Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, Vend and MYOB. Timely offers services on a monthly subscription basis that includes support via phone and email.
Timely Software - Get your business booked up
Timely Software - Keep your clients returning
Timely Software - Get powerful insights
Timely Software - Streamline your systems
Timely Software - Friendly support when you need it
Timely Software - Scale your business
Timely Software - Get your business booked up - thumbnail
Timely Software - Keep your clients returning - thumbnail
Timely Software - Get powerful insights - thumbnail
Timely Software - Streamline your systems - thumbnail
Timely Software - Friendly support when you need it - thumbnail
Timely Software - Scale your business - thumbnail

Timely pricing

Timely does not have a free version but does offer a free trial. Timely paid version starts at A$15.00/month.

Starting Price:
A$15.00/month
Free Version:
No
Free trial:
Yes

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Timely Reviews

Feature rating

Value for Money
4.6
Functionality
4.4
Ease of Use
4.7
Customer Support
4.7
5 reviews of 641 View all reviews
Janelle
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2017

Great customer service, flexible plans to suit all our needs

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Natasha
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/05/2021

Timely Software reviewed by a Software Extremist

Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Pros

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Cons

Needs a strong set of reporting filters added to enable segmented marketing.

Reasons for Choosing Timely

I am forbidden to discuss this by a legally binding Non-Disclosure Agreement with Shortcuts Software. I was with them for 11 years prior to moving and can say I am happy I moved, my business progressed in leaps and bounds once I did.

Reasons for Switching to Timely

I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.

Response from Timely

Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x

Replied 16/08/2021
Taha Burhan
  • Industry: Logistics & Supply Chain
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/07/2022

Easy way to rezervations

Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support. Being easily accessible from mobile makes my job much easier. It makes the reservation process very practical for both me and my customers.

Pros

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

Cons

It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

Ray
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
5

3
Reviewed on 01/09/2017

I don't even know where to start!

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Mark
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

5
Reviewed on 22/07/2022

Left too much on the table

Pros

This software was pretty easy to setup and in the beginning it did most things well however....

Cons

Bugs and feature requests took waaaay too long to fix or be considered.
Timely went down the "salon" route meaning it no longer suited my needs.
They only implemented IOS updates and disregarded Android. Their response was "we don't feel developing for Android is worth it, buy an ipad", which is just mind boggling

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