About FlexBooker

FlexBooker is a cloud-based appointment management solution that enables users to manage appointments, facilities, classes and service delivery for their customers. The software allows users to make online reservations, schedule staff, manage customer communication and track business performance. FlexBooker offers features such as color-coded calendars with reservation scheduling and rescheduling, integration with mobile devices, SMS and email-based reminders, online payment processing and a daily feed of appointments booked and cancelled in the last 24 hours. FlexBooker maintains a database of customers and provides reports on busiest appointment times and employee productivity. The product also allows users to manage automated appointment wait lists and automatic time zone conversions. FlexBooker offers APIs and integration with third-party apps such as Google Calendar. This solution caters to salons and spas, accountants, mechanics, barbers, lawyers, doctors, therapists, veterinarians and gyms industry segments. The product offers subscription pricing. Support is offered via email.
FlexBooker Software - Dashboard

FlexBooker pricing

FlexBooker does not have a free version but does offer a free trial. FlexBooker paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Pricing Details:
Free 14-day trial. After 14 days, prices are as such: Monthly Plans: 1-4 Users: $49/mo 5-9 Users: $79/mo 10+ Users: $99/mo Annual Plans: 1-4 Users: $49/mo 5-9 Users: $79/mo 10+ Users: $99/mo Custom Enterprise plan available on request. Prices include 1000 bookings per month. 500 additional bookings for $49.
Free Version:
No
Free trial:
Yes

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FlexBooker Reviews

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 35 View all reviews
Aaminah B. Aaminah B.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/06/2019

Just The Thing We Needed

Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

Pros

Customer support is phenomenal, easy to use.

Cons

I have no complaints. Flexbooker is great!

Response from FlexBooker

Thanks Aaminah! Awesome to hear we were such an integral part of your business, and remain a necessity!

Replied 15/09/2020
Katie L. Katie L.
  • Industry: Government Administration
  • Company size: 201-500 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/05/2021

Finally - an appointment tool for businesses other than salons!

FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).

Pros

- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs.

- CUSTOMIZATION: You can customize your calendar to coincide with your branding.

- COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment.

- COST: For the features, this is one of the most reasonably priced tools I've found.

- CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.

Cons

The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.

Reasons for Choosing FlexBooker

Interviewer Assistant is a very nice tool, but it is ONLY for interviews. All of the nomenclature on that tool references "interviews" or "jobs". We wanted a tool that would allow us to customize the nomenclature to book any kind of appointment. We thought AppointmentPlus would be the solution. However, when we started using the tool, we realized their system has dramatic limitations. Their emails were not fully customizable by appointment type. Their system wouldn't reflect the correct duration of appointments. Setting up appointments that were not sequential was a painstaking, manual process. You could not link directly to a single appointment type - only to a global page showing all of your appointments. It just wasn't meant for what we needed. Not enough customization in any area of that tool.

Switched From

AppointmentPlus

Reasons for Switching to FlexBooker

Most of these products are specifically geared toward organizations that book one kind of appointment and need very little customization. We needed each appointment type to have its own customization options - from the schedule calendar itself to the emails that it generates. We needed really flexible appointment durations and time setup. We needed branding capability. The flexibility of FlexBooker went above what we were looking for and is going to be a great fit.
Craig K. Craig K.
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2021

Best booking software I've seen

I've never had a help desk experience as good as this. After spending hours working with a rival, I was up and running in no time.

Pros

Extremely easy to get going, and unbelievable help from the help desk.

Cons

The lack of Australian date formats, but it was fixed while I was in chat in one section, and I suspect it will be an option within a few days.

Elizabeth S. Elizabeth S.
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 15/01/2018

Flexbooker has been great with helping customize the scheduling experience for our company.

There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).

Pros

Flexbooker listens to our scheduling problems and finding innovative ways to fix them. Their team is very accessible and responsive.

Response from FlexBooker

Appreciate the review Elizabeth! I'm so glad we're able to help Chipotle find innovative solutions to your scheduling needs. Hope you've appreciated the updates we've made to our customer and admin-facing program designs!

Replied 15/09/2020
Sarah B. Sarah B.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2021

Awesome Software Program

5 stars. Very accommodating staff, who really listen to our issues to make the software work for our business. I highly recommend.

Pros

I like the multiple location features on this booking software. I can easily book internally for either of our locations and choose which employee has clients at any time. I work from home, but I can just as easily use Flexbooker on the road. The staff at Flexbooker really bend over backwards. We have asked them to help us fix, and tweek so many things for our clients. They always come through, unless the request is not possible for them. I will continue to look forward to whatever updates are coming.

Cons

I wish there was a way to let clients put a credit card on file, but I see that Paypal doesn't allow for that. Not Flexbooker's fault. The only problem I seem to continuously have is seeing multiple client entries in our client database. I go through and merge all the doubles, but it seems like every time I put a new appointment in, I get a duplicate of that old client. Not a big deal really.

Response from FlexBooker

We're so glad you've been so pleased with your experience Sarah! Regarding the credit cards on file, some other payment processors we integrate with do allow that, so feel free to reach out if you're interested in learning about those. We will definitely be taking a look into your settings regarding your customer tab too, as I have an idea why that could be happening ;) Thanks for being a great FlexBooker customer!

Replied 19/03/2021

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