About Sendinblue

SendinBlue is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation, email campaigns, transactional emails and SMS messages functionalities within a suite. SendinBlue allows users to create mobile-responsive emails using design tools. Users can also schedule and automate marketing campaigns and pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via SendinBlue’s SMTP service or API. The contact management functionality allows for importing contacts, categorizing lists, collection forms, behavioral forms and more. SendinBlue also features reporting, which allows users to create reports on basic statistics, such as open rate, click-throughs and more. Other reporting features include per ISP, exporting results into Excel or PDF and heat maps. SendinBlue can be integrated with organizations’ websites and management tools. SendinBlue plugin is also available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento.
Sendinblue Software - Build beautiful campaigns with our drag & drop email builder
Sendinblue Software - Setup advanced automations in minutes: welcome, abandoned cart..
Sendinblue Software - Create and target specific customer segments
Sendinblue Software - Create impactful customer experiences, in real time.
Sendinblue Software - eCommerce analytics for Shopifyv-  Instantly access your historical data
Sendinblue video
Sendinblue Software - Build beautiful campaigns with our drag & drop email builder - thumbnail
Sendinblue Software - Setup advanced automations in minutes: welcome, abandoned cart.. - thumbnail
Sendinblue Software - Create and target specific customer segments - thumbnail
Sendinblue Software - Create impactful customer experiences, in real time. - thumbnail
Sendinblue Software - eCommerce analytics for Shopifyv-  Instantly access your historical data - thumbnail

Sendinblue pricing

Sendinblue has a free version and offers a free trial. Sendinblue paid version starts at $29.00/month.

Starting Price:
$29.00/month
Free Version:
Yes
Free trial:
Yes

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Sendinblue Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 1,622 View all reviews
Carmen
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2022

E-mail marketing made easy

We use it weekly and in some cases daily. It's easy to use, easy to get data and easy to setup and change according with the reports we are able to obtain.

Pros

The platform is really user friendly and it allows us to integrate data with our in-house developed systems.

Cons

The customisation of the design of each e-mail it's a little bit tricky, but we make it work with our own designs being uploaded in the platform.

Alternatives Considered

Sender, Benchmark Email and Omnisend

Reasons for Choosing Sendinblue

Mostly because we were looking for a better integration with our own systems and Sendinblue was the best option.

Switched From

Mailchimp

Reasons for Switching to Sendinblue

Our IT team felt comfortable working the integrations through Sendinblue with our systems, also the price for more than 100,000 sent e-mails was critical in the decision. The marketing department were also happy working with the data and reports the platform provides.
Syazwani
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/02/2021

Email marketing is better with Sendinblue

We had a good experience working with this software, our newsletter and email marketing campaign are fully automated and can be scheduled for the next 2 months forward. We are very happy that we can have a full control on the leads and verification on the leads.

Pros

Sendinblue is the best tools that i have use for our email marketing campaign automation. All the emails sent is instantly executed and receive by the recipient in no time. All the report analytics for the opening-click-rate and email reading time can be generated a day after the emails sent. They also offer a good software integration like Mailchimp and Woocommerce.

Cons

There are some aspect that Sendinblue should improve, especially on the customer support service which too slow in responding our ticket and support email. Other than that, the landing page template design is somehow not fully customizable and some of the widget is not easily editable.

MeiLing
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 14/03/2023

Essential CRM tool for Marketers

Overall, I have an enjoyable experience using Sendinblue. The UI is good, and I have good user experience.

Pros

Sendinblue is both simple to learn and configure, making it user-friendly. Additionally, it enables users to store an unlimited number of contacts and only pay for communications. This means that you can have a significant email list without incurring any additional expenses. Furthermore, the software has integrations for CRM and chat communications, providing a comprehensive solution for your communication needs.

Cons

While I don't have any personal dislikes, Sendinblue may not be the perfect fit for everyone. Specific complaints or issues may arise for some customers. For instance, some users may find the platform too complex for their needs or that it doesn't include certain features they require. Additionally, the pricing may be perceived as too high for some customers' budgets.

Verified Reviewer
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
2

2
Reviewed on 30/05/2022

You get what you pay for

Unfortunately, I left before I even sending out a single email to my subscribers.

Pros

As a small business owner, the thing that attracted me to Sendinblue was the pricing. At the time I was using this, my marketing emails were fairly low-tech and with a few trade-offs, I was excited that I could send to unlimited contacts using the free plan. It also offered some customizations with the free plan other services didn't, and I felt like the pricing for larger lists was extremely fair (as I was hoping to stay with them).

Cons

The backend was a bit clunky and felt fairly outdated, but I was willing to overlook that for the price. After setting up my lists, default settings, first email, etc. I got a notice that I would have to go through verification before sending my first email. The process was RIDICULOUS. I had to schedule a call with someone in France (which seemed odd, but okay). My call was rescheduled twice and then ultimately canceled. After a month of trying to verify, I ultimately switched providers. After having gone through all the setup work, I never even got to send out anything more than a test email to myself.

Alternatives Considered

ConvertKit, MailerLite and Moosend

Reasons for Choosing Sendinblue

Mailchimp became too expensive for the size of my business and email list.

Switched From

Mailchimp

Response from Sendinblue

Hey there! My name is Nadja and I'm Sendinblue's Reputation Specialist. I'm very sorry you've had this experience with us, especially since it's our goal to support small business owners, helping them grow through marketing campaigns. Would you mind providing us with more details (User ID + contact address) so we can find a solution as soon and best as possible? You can contact us via this form: https://www.sendinblue.com/contact/, open a ticket through your account - provided you still have access - or simply provide more information via Capterra!

Thank you for your feedback and sincerest apologies. I can assure you that we're working on our product and service continuously.

Hoping to hear from you soon,
Nadja from Sendinblue

Replied 01/06/2022
John
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 24/11/2022

Sendinblue Review by Game Release Support Person

Very Great, it makes my job easy and fast

Pros

I love this application, its really easy to create newsletters.its user friendly.

Cons

I can't think of any Cons yet. so far I'm loving it

Alternatives Considered

AWeber

Reasons for Choosing Sendinblue

its much easier to use, sendX don't have autosave feature. when I accidentally hit the back button. my progress was reverted back from the start.

Switched From

SendX

Reasons for Switching to Sendinblue

fast, user friendly, autosave feature, preview feature - its very nice to see how it looks in different devices and email app/programs

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