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About Calabrio ONE
Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.
Calabrio ONE pricing
Calabrio ONE does not have a free version. Calabrio ONE paid version starts at US$295.00/one-time.
Starting Price:
US$295.00/one-time
Free Version:
No
Free trial:
No
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Calabrio ONE Reviews
Feature rating
5 reviews of 264
View all reviews
Lynn
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/03/2024
Great Company and employees!!
Awesome experience with a 360
View of our customer using all of Calabrio’s tools .
Pros
Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents.
Cons
None the tool
Was very easy to
Use and the support was good.
Ester
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 20/05/2024
Calabrio on the spotlight
Pros
The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
Cons
I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.
Grace
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
0
Features
2
Ease of Use
3
Customer Support
0
3
Reviewed on 20/05/2024
Calabrio ONE Review
It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.
Pros
Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.
Cons
I do not enjoy the fact that ready-time adherence does not update in a timely manner.
The diagram/bar graph for ready-time adherence is illegible and undecipherable.
Schedule page requires you to hover over "break" to see the time.
Actual breaks and lunch taken never reflect. You never get a real-time update.
Ron
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/05/2024
Calabrio ONE Best Bang for your Buck
Overall, Calabrio is the best in scheduling technology.
Pros
Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days.
Cons
I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent.
Aida
- Industry: Translation & Localization
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/05/2024
I'm the employee.
I am still learning so no issues for now. I like Calabrio One.
Pros
This tool has all our call centers need. Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms. Calabrio offers an amazing customer service when I speak with them. They are always willing to help out any way possible. They also have an awesome work culture.
Cons
Sometimes is to much to remember when doing trades or changing schedule.
Related categories
- Call Centre Software
- Customer Experience Software
- Workforce Management Software
- Call Recording Software
- Speech Analytics Software
- Call Center Workforce Management Software
- Contact Centre Software
- Contact Centre Quality Assurance Software
- Call Monitoring Software
- Automatic Call Distribution Systems Software
