About eHopper
eHopper pricing
eHopper has a free version and offers a free trial.
Alternatives to eHopper
eHopper Reviews
Feature rating
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great Company, Great Software, Awesome Service
Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
Pros
This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.
Cons
They are missing a few features for fullservice restuarants but plan on adding them in the future.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Best System
Pros
I love everything that ehopper does and has to offer.
Cons
I don't have anything to say about the least because I love it!!
Alternatives Considered
Lightspeed RetailReasons for Choosing eHopper
I switched because I love ehopper so much better, they have more then square has to offer.Switched From
Square Point of SaleReasons for Switching to eHopper
ehopper had more programs that I was looking for and at a reasonable price so that's why I went with this company.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Used be a good one; however, now it is horrible
Will be GLAD TO LEAVE this POS asap due to a terrible customer support.
Pros
Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.
Cons
Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
eHopper customer experience
For the most part, the service fills our need at this time.
Pros
We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.
Cons
There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.
Response from eHopper
Hi,
We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Service, Limited Functionality
Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.
Pros
The software was affordable, the team was very responsive to troubleshoot any issues we had.
Cons
The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.
Response from eHopper
Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to [email protected].
