About CAKE POS
CAKE POS pricing
CAKE POS does not have a free version. CAKE POS paid version starts at US$69.00/month.
Alternatives to CAKE POS
CAKE POS Reviews
Feature rating
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Review of CAKE
I enjoy that there is 24/7 customer support with any issues. (love the new text feature)
Pros
I like that I can access it anywhere remotely to make changes, add menu items, and view sales.
Cons
I don't like the new update. I feel the original version is easier to use.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
CAKE is simply the BEST
A++++++++++++++++++ System and customer service!!!
Pros
The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!
Cons
The chip readers inconsistency. The inability to be able split items more than 1 in a time.
Reasons for Choosing CAKE POS
Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!Reasons for Switching to CAKE POS
Everything said in the comments before- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Great Restaurant POS
It has been a great experience!
Pros
Easy to learn and use; great reports; easily integrates with our Quickbooks software; great price point
Cons
in the beginning I was intimidated that we had to figure everything out on our own. But it was really not hard once I got in to it.!
Reasons for Switching to CAKE POS
The Sales person was especially great. The product seemed to have all of the necessary functions for my business and the price point was great!- Used Daily for 1+ year
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Review Source
Not ready for Prime Time. Crashes when you need it most.
I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.
Pros
Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.
Cons
It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.
Response from CAKE from Sysco
Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Cake(MadMobile) POS Review
Very solid, they have earned my respect and trust. I have appreciated the help getting everything going and the simplicity that the software provides.
Pros
Cake is an easy software to understand and use. Compared to Toast or Square the setup is straightforward, the interface is clean and the POS equipment is very high quality. Reports are instantly available, customer service is top-notch, and transactions are smooth and hassle free.
Cons
Customizing the online ordering screen as well as the second screen for the POS. Both are very limited and don't allow me to alter font, or layout/style. I'd like to represent my image better and I can't do that if I can't alter the fonts and add graphics.
