About Logiwa WMS
Logiwa WMS pricing
Logiwa WMS does not have a free version.
Alternatives to Logiwa WMS
Logiwa WMS Reviews
Feature rating
- Industry: Warehousing
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
We've tried the most, and are sticking with Logiwa
Pros
We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software.
Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution.
Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept.
Cons
Certain features need minor modifications to make it easier for the users.
Response from Logiwa Corp
Thank you for your review Hakan! We look forward to a longlasting partnership with NEX Worlwide Express and will keep improving our platform.
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Noah's First Review, ~6 Months In
It was a steep learning curve, but now that I feel like I have the hang of it, I brag about the system to everyone who is willing to listen. It really feels like we can do anything.
Pros
The support team is incredible. I have no background in warehouse management or even working in a warehouse. They are responsive and patient in helping me mold this system to fit our incredibly unique style of fulfillment needs. They have consistently been there in emergencies and bailed me out of potential client-facing disasters. Their support team works tirelessly to encourage the development of new systems and ideas based on the feedback I have given - it really feels like I have been able to mold Logiwa to my specific needs (which are VERY different from most larger warehouses), and the Logiwa support team has been CRITICAL to that success.
The ease of connection for different stores (Shopify, Woocommerce, Squarespace etc.) has really stood out to me - we know of other warehouses that take weeks or even months to onboard new clients. It takes minutes in Logiwa, and our clients are always impressed at this turnaround speed.
Functionality - there are very very few instances of Logiwa flat out telling me that something cannot be done. Other programs I looked at had capability limits, and Logiwa's are much much higher.
Cons
There are a lot of features outlined in the initial onboarding that come at an additional cost (branding, custom email/notification jobs, full cycle counting functionality, custom reporting) that were not explicitly made clear. Ask questions about pricing as you onboard so you are not surprised at any point.
The terminology can be tricky. Some of the terms are used interchangeably and it takes a little getting used to (looking at you, "LP").
Onboarding for the sake of learning the system. While the onboarding team was great and incredibly helpful, they did all the functions themselves while I watched and took notes. I think it would be better for potential users to walk through the functions as the onboarding team coaches them.
Alternatives Considered
3PL Warehouse ManagerReasons for Switching to Logiwa WMS
More functionality, prompter responses initially, the best customer support team- Industry: Warehousing
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Logiwa Growth Experience
Customer service has gotten better. Like I mentioned their growth. They actually came on site a year later to ensure we were using the software correctly- trouble shooting etc. This was a huge opportunity.
Pros
Simple layout- easy to navigate menus. Once you understand the needed functions- it is fairly easy to trouble shoot
Cons
Growth has been difficult. Onboarding was too fast. We were not prepared enough. They are a growing company just as we are- so make sure you know exactly what you need to operate before onboarding. One other thing that hurt us is they only have 2 units of measure.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
It's cheap.... and it shows
It's been very poor working with the customer serivice team. They have Customer Account managers and they are great but you do not keep them, you have to use a ticket system where they will try to shrug off that anything is wrong, and won't look into anything precisely without you asking, and if you do not know their internal lingo, they will just tell you, you are wrong and not do anything.
It feels very much like they do not read the tickets, most of my tickets even for simple things are about 20 back and forths. It's cheap, I like that, they nickel and dime for reports but that part I'm ok with, but the customer service time it takes and quality of service given makes me say do not waste your time. Changing systems is a pain, so we're here through holidays but we will see after that.
They say they are built for growth but I can't imagine staying here if the company keeps growing.
Pros
When it works, it works quickly enough and is inexpensive
Cons
The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to.
It's unstable, last Black Friday it was down for about 4 hours.
They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled.
When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items.
- Industry: Warehousing
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
WMS with Flexibility
We are very happy to Partner with Logiwa as our WMS provider. They have many features and functions that have helped our company scale. They make monthly updates & improvements to ensure they remain one of the top 3PL software's.
Pros
Relationship with Logiwa is a partnership. They listen to us as a client and implement features + functions that help us operate more efficiently.
Cons
Working through issues with the Support Team can sometimes be difficult, however, Logiwa has proven that they are aware and in the process of improving this weakness.
