About Orderhive

Cin7 Orderhive is a cloud-based order management system designed for small, medium, and large retailers, wholesalers, and distributors. With Cin7 Orderhive, retail sellers can track their orders, inventory and shipments across all of their online sales channels as well as analyse team performance across functions and locate inventory in the warehouse. The system also provides users with real-time updates about their business via a reporting and analytics feature. Additionally, Cin7 Orderhive allows users to store customer information for future marketing use, build purchase orders, track inventory across warehouses, fulfill drop-shipping and 3PL orders, track raw materials required for products, create invoices and track payments. The system integrates with a variety of marketplaces like Amazon, eBay, Etsy and more. Storefront integrations include Shopify, Magento and WooCommerce, and accounting platform integrations include QuickBooks and Xero. The system also integrates with a variety of payment portals and shipping carriers, allowing orders to be shipped anywhere across the globe. Cin7 Orderhive has monthly tier-based pricing based on the number of users, number of integrations, and the features a seller needs within the software.
Orderhive Software - Analytics
Orderhive Software - Inventory management
Orderhive Software - Multi-channel integration
Orderhive Software - Order management
Orderhive Software - Dashboard
Orderhive Software - Shipping-management
Orderhive video
Orderhive Software - Analytics - thumbnail
Orderhive Software - Inventory management - thumbnail
Orderhive Software - Multi-channel integration - thumbnail
Orderhive Software - Order management - thumbnail
Orderhive Software - Dashboard - thumbnail

Orderhive pricing

Orderhive does not have a free version but does offer a free trial. Orderhive paid version starts at US$125.00/month.

Starting Price:
US$125.00/month
Free Version:
No
Free trial:
Yes

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Orderhive Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.4
Customer Support
4.6
5 reviews of 267 View all reviews
Sean
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/11/2017

Fantastic

Pros

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Cons

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Samantha
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2022

A must have for any product based business

Pros

I use OrderHive to as my inventory and order management app. It keeps track of everything I have on hand, orders I have coming in (from Etsy, Amazon, Shopify, etc.), and I can input my own orders from sales reps or wholesale accounts. I can then print packing slips, send invoices, input inventory I have coming in,, and much more! The support is very quick and helpful though I haven't needed much help since it runs smoothly. I highly recommend this app to keep track of all you have going on.

Cons

I was previously using an order management software that sold, so I was fairly familiar with how they work, I needed some help getting a few things set up, but it was smooth sailing after that.

Alternatives Considered

Katana Cloud Manufacturing and Zoho Inventory

Reasons for Choosing Orderhive

StitchLabs sold and was no longer offered

Switched From

Stitch Labs

Reasons for Switching to Orderhive

Orderhive was recommended to me by a Shopify developer who has many clients needing multi-channel management. It seemed the best fit, the best price, and the had the best support.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

1
Reviewed on 17/04/2019

Be Cautious of Orderhive

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.”

Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers.

It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered.

It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.

Pros

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer.

Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.

There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.

This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.

Cons

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view.

However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations.

It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.

Irish
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/03/2023

Excellent

Excellent and very helpful App!

Pros

I like mostly all the features and a very friendly-user App.

Cons

The least I don't like about it is sometimes instant product sync command is not responding.

Steven
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/09/2021

Great All-In One Software!

Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy.

Pros

This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem.

Cons

Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes.

Alternatives Considered

Sellercloud, Web.com and ShipStation

Reasons for Choosing Orderhive

Shipping Easy had promised inventory management, and it WAS working, but all of a sudden stopped. We were not informed that Shipping Easy moved away from inventory management, and we needed a more robust inventory management software. That was our main goal, inventory management. Everything else that Orderhive does has just been a complete value-add to this choice. We are SO glad we have made the switch.

Switched From

ShippingEasy

Reasons for Switching to Orderhive

Orderhive did EVERYTHING for us. They offered the integrations we needed, and that was the final deciding factor.

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