Airbase

Pros

The best thing about Airbase are not the constant flow of features, the insanely fast support team or even the ease of deployment. The best thing is the architecture for approval flows and how the product team pays very close attention to customer needs.

The approval flows are setup in such ways as to allow each team to be fully automated in their approval flows and forbids circumvention of controls, thus allowing us a very high level of confidence that each person is accountable for their purchases.

Cons

I highly recommend Airbase, however, this is a new product and I also recommend spending a lot of time analyzing each nuance of your AP process needs before moving forward as not all features are immediately available. At the time of writing this review, international payments are not yet ready but Airbase has communicated their roadmap and we know exactly when this will be rolled out. The minor drawbacks have not impacted our improvements in performance, quality, and stability of accounting controls or slowed us down at all.

Alternatives Considered

Reasons for Choosing Airbase

Switched From

Pros

- Automatic bill coding with OCR (time savings).

- Automatic credit card coding with receipt management function.

- Excellent onboarding and implementation team.

- Fast responsive customer support team.

- Airbase improves features based on customer feedback.

- Fast and meaningful product improvements and great UI/UX.

- Early access to beta features on request (such as receipt audits, advanced approvals).

Cons

- Airbase lacks a few features to replace some other tools effectively (e.g. Expensify).

- Annual fee could be lower or cashback on credit cards higher.

- International payments still not supported as of early Feb.2021

Alternatives Considered

Reasons for Choosing Airbase

Switched From

Reasons for Switching to Airbase

Pros

Airbase is relatively simple to use, and we really love that we can create virtual cards in the system. As a user, I'm able to use the system to purchase requests (where I can request a virtual card or submit a reimbursement request, reimbursements, and virtual card requests. They approval chain is visible to me, and I'm able to easily see where my reimbursement request is.

Cons

There are two features that I feel are lacking. The first is onboarding. My employees often have a difficult time getting access to the system, and once they do, don't always have the correct access. This could be something we have to work on internally as well but it''s a point of difficulty.Secondarily - it's quite annoying that you can't put through a report after a business trip, each expense must be individual. This has been extremely annoying to most of my sales team and I do expect there is a fix coming in the future.

Pros

the freebie version is getting phased out - beware!

Cons

Support is beyond useless. Many features are unavailable in the free version - like an AP aging report! You do not get any kind of support if implementing the free version.

Pros

Airbase offers a comprehensive suite of tools for managing financial operations, including invoice creation, online invoicing, billing, payment processing, and bank reconciliation. It provides automation features that can help streamline processes, improve accuracy, and reduce errors and delays. Airbase also offers real-time visibility into financial data, enabling users to make informed decisions based on up-to-date information. Overall, Airbase appears to be a flexible and powerful solution for managing finances in organizations of all sizes.

Cons

one potential downside of Airbase is that it may not be suitable for all types of organizations. For example, small businesses with simple financial needs may find the software to be too complex or expensive. Additionally, while Airbase offers a robust suite of features, some users may require more specialized functionality that is not available in the software.