GhostPractice

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About GhostPractice

GhostPractice is a law practice management solution, which enables legal firms to streamline trust accounting, bank reconciliation, time tracking and other administrative processes. Professionals can match and compare bank statements and generate reports on debt recovery status and debtor summary statements. Key features of GhostPractice include general ledger, customizable reports, case management and audit logs. Businesses can create mailing lists for email marketing campaigns and store information related to cases, clients, tasks, documents, billing and accounting in a centralized repository. Additionally, administrators can track time or costs for each task, import data in bulk and manage contacts individually or based on groups. GhostPractice's pricing is available on request and support is extended via phone, email and other online measures.
GhostPractice Software - Browser Access to Matters
GhostPractice Software - Mobile phone app for lawyers
GhostPractice Software - Browser Access to Matters - thumbnail
GhostPractice Software - Mobile phone app for lawyers - thumbnail

GhostPractice pricing

GhostPractice does not have a free version but does offer a free trial. GhostPractice paid version starts at CA$55.00/month.

Starting Price:
CA$55.00/month
Free Version:
No
Free trial:
Yes

Alternatives to GhostPractice

PracticePanther Legal Software

PracticePanther Legal Software is a legal management solution for small to large practices specializing in areas...

GhostPractice Reviews

Feature rating

Value for Money
4.7
Functionality
4.3
Ease of Use
4.6
Customer Support
4.9
5 reviews of 11 View all reviews
Jonathon
Jonathon
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/01/2021

Does what it says it does on the box!

We are very happy with GhostPractice. Simple. It is a tool that reliably works, allows us to get on with our job and gets out of the way. What more do you want?

Pros

What I like most about GhostPractice is that it does what it is supposed to do without any drama. Most of the practice management software packages sell themselves on enhancing efficiency. But GhostPractice is the first one that we have encountered that does that - no fuss, no muss. I also have to add that our experience with installation, data migration, training, support, etc., has been great. Again, no fuss, no muss.

Cons

If GhostPractice has any weak points or areas where it could improve, I would identify the GUI as something that some users may find a little off-putting, simply because it seems a little out-of-date. A bit of a face-lift wouldn't go amiss but it works fine as-is. I would also add that the terminology that is sometimes used in GhostPractice belies its developmental origins in South Africa; they could work on being more market-neutral in that regard. Finally, perhaps a slightly better/tighter integration with Outlook. Again, GhostPractice works well with Microsoft but making it even more seamless would be great.

Alternatives Considered

PracticePanther Legal Software, CosmoLex, AbacusLaw and Clio

Reasons for Choosing GhostPractice

Amicus Attorney and its successor AbacusLaw were nothing short of 'drama queens'. They did not perform as promised, required constant escalation of support and generally speaking did a marvellous job of enhancing INefficiency.

Switched From

Amicus Attorney

Reasons for Switching to GhostPractice

It works. It's powerful. It's stable. It gets out of the way.
Jamie-Lyn
Jamie-Lyn
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2021

Excellent Support Team!

Our integration week occurred during the first COVID lockdown in Ontario, so we probably weren't a typical install. It made things a little harder to get staff to adapt to the software, but I think now that we are up and running and almost a year into things, the staff are adapting well. Their support and training teams have been a huge asset to us when we've run into issues.

Pros

The ease of finding information and being able to generate reports instantaneously. Having used previous software where it would take almost a day to generate some reports, this is a huge timesaver. It is also nice to have a place to save all of our file documentation and have it at the tip of our fingertips instead of pulling a paper file.

The GhostPractice integration with Conveyancer/Unity is also a huge asset. Not having to manually enter the dockets is a huge timesaver, especially with our busy real estate practice.

Cons

There are a few features we would like to see improved.

1. The ability to save PDFs directly to a file instead of having to save them to a folder on the computer first.
2. The ability to have the file owner automatically designated as the split fee earner on the file (with the ability to change this if need be).

Alternatives Considered

CosmoLex and Cleo Integration Cloud

Reasons for Choosing GhostPractice

We wanted an all-in-one system that allowed us to capture the file electronically; track time; and handle the back-end bookkeeping.

Switched From

ProLaw

Reasons for Switching to GhostPractice

The number one factor for us was their support. We were also impressed by how seamlessly they could carry over our information from PCLaw, and their price point. It was also an all-in-one solution - It manages the back end and the front end of our business. They are also based here in Canada, which was a plus.
Dawn
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/01/2021

GhostPractice

GhostPractice allows our local account clerk, as well as our Controller, to create all necessary monthly and yearly reports from one application. We find that GP does what is needed for a small to mid-sized firm.

Pros

The primary consideration was lawyers' ability to efficiently keep track of their daily time dockets. This need was easily met by GP. On the accounting side, GP provided the ability to create monthly invoices directly from the GP platform. Other options necessitated purchase and integration of additional software applications in order to manage docketing, billing, and day-to-day accounting processes.

Cons

On the billing side, it would be extremely helpful to have the ability to move multiple dockets from one matter to another. (Currently, this can only be completed by moving one docket at a time.)

From the timekeeper's vantage point, it would be great for each to be able to access a monthly calendar view (not a list) of progress towards monthly and quarterly billing goals. (This is a function of PCLaw that is greatly missed!)

Barbara
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/02/2021

Former user of GhostPractice involved in implementation to a team of 30 users

I am no longer with the firm that I was with when we converted from PCLaw to GhostPractice but during the implementation phase and the rollout I found the entire team at GhostPractice so accommodating and willing to follow my strategy for extensive training before roll out and also allowed me to do a full validation of the data once converted from PCLaw to ensure 100% accuracy matter by matter.

Pros

The fact that it was a full practice management tool that prompted users to docket time whenever they performed a function such as a letter, e-mail, telephone call etc. There was one place to go to find everything relating to the matter and from a lawyers perspective when they were working on a matter or discussing things with a client they could see all the financial detail on the files and whether there was outstanding accounts receivable, whether there was a retainer in place and what the current level of WIP and outstanding disbursements were.

Cons

Certain reports that our team was used to having could not be obtained from the stock reports but the Ghostpractice Team were very responsive in being willing to recreate the type of report that we wanted.

Alternatives Considered

ProLaw

Reasons for Choosing GhostPractice

PCLaw was continually crashing with multiple users logged in, did not have an integration with matter management and support from Lexis Nexis was less than satisfactory. You would sometimes wait days to have a technician call back and then often the issue would have to be elevated to a higher level of technician and you would wait several more days for them to call you back.

Reasons for Switching to GhostPractice

There was no upfront costs with GhostPractice. We paid only once we started using it and then it was on a per user, per month fee for licensing.
Melissa
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2021

GhostPractice Review

Our overall experience has been excellent, from onboarding to implementation to everyday use. The team at GP has been alongside us each step of the way, providing support and guidance. We worked closely together to plan the transition, which went very smoothly. Once the migration was complete, the team provided hands on support (on site) to help our team get comfortable and used to the new processes. We are confident that we would not have received this level of support from any other company.

Since then, we have continued to be impressed by GP. Not only with respect to our day-to-day use of the program, but with the team's receptiveness to our feedback. Suggestions for improvements are not dismissed and have been addressed. We have seen updates specifically adopt suggestions made or address concerns identified. The team at GP is truly committed to continually improving their product.

Pros

Definitely access to information. At any time information about the Firm's performance is available and easy to find, as is information about each user's performance. Reporting options are endless.

Being new to document management software, we are also very keen on the level of oversight we now have over our files. Management of the workflow is transparent and easy to manage. Utilizing tasks is key. At any time, anyone can now review a file, understand its' status and next steps (and who is responsible for those steps).

Cons

Not necessarily a con, but something to consider - everyone has to be open to the change. As with any software change, we have had to let go of our "old ways" and be open to new (and better) approaches. Everything that our old software does, GP does (but better!), it just may be in a different place or called something slightly different. Getting everyone to buy in to the change in advance is essential to a smooth transition.

From a practical standpoint, the level of customization can have its' drawbacks. While it is wonderful to be able to have endless number of departments, each customized to the workflow of that department (in terms of folder structure, event sets, etc.), it does make reporting more difficult. Multiple reports need to be generated to see overall data. For example, you may create several different departments for your Family Law practice, based on the nature of the file (i.e., negotiations vs. collaborative vs. Court). While this optimizes the workflow/document management end of GP, by doing so you have now created the need to run multiple reports to see the overall performance of your Family Law practice.

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