About ZIWO

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.
ZIWO Software - ZIWO omnichannel calling
ZIWO Software - ZIWO assign skills
ZIWO Software - ZIWO statistics
ZIWO video
ZIWO Software - ZIWO omnichannel calling - thumbnail
ZIWO Software - ZIWO assign skills - thumbnail
ZIWO Software - ZIWO statistics - thumbnail

ZIWO pricing

ZIWO does not have a free version but does offer a free trial. ZIWO paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

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ZIWO Reviews

Overall rating

4.7
( 80 reviews )
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 80 View all reviews
Verified Reviewer
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/07/2021

Amazing work

An amazing way to call and communicate with colleagues and customers.
Great app and waiting to see the next update

Pros

Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability

Cons

Need a little improvement, latest update was a great update

Response from ASWAT Telecom & Media

Thank you for taking the time to share your experience with us. We're grateful for all the kind words. Cheers!

Replied 23/08/2022
Morad
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5
4
Reviewed on 28/05/2020

ZIWO review

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros

Having a mobile app for admins.
Easy GUI.
Great customer support.

Cons

The reporting panel could use some improvements.

It would be better to be able to send the call record as a link.

Alternatives Considered

Ameyo

Reasons for Choosing ZIWO

The vendor had many techynical issues, and the support was not good.

Switched From

Genesys Cloud CX

Reasons for Switching to ZIWO

Better sales team Better price Solid product

Response from ASWAT Telecom & Media

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Replied 03/06/2020
varsha
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1
3
Reviewed on 13/05/2022

Bad customer Service

2

Pros

Everytime when something requested , it takes ages for them to solve our problem,

Cons

the dailing and at times the system hangs

Vinci
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/08/2023

Ziwo is great

Pros

itnis very easy to use and can track calls at real time, east to back track recent conversations

Cons

intl numbers usually do not function correctly

Roisin
  • Industry: Translation & Localization
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/09/2022

Call recording saved us!

Pros

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons

Nothing to mention, however, an updated mobile version would be great!

Alternatives Considered

Aircall

Reasons for Switching to ZIWO

They provided us with multiple custom features and the sound quality was much better.
View all reviews

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