Mitrefinch does not have a free version. Mitrefinch paid version starts at US$5,000.00.
- Industry: Food Production
- Company size: 201-500 Employees
- Used Weekly for 2+ years
We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.
We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.
We have no real issues to report under the "cons" section. The software does what we need it to do.
- Company size: 51-200 Employees
- Used Daily for 1+ year
ALWAYS great customer support!
I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!
I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.
- Industry: Food & Beverages
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
Good functionality but poor customer service
The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.
Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.
Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.
System flexibility can be its downfall in that its complex for new users to pick up.
Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN]
, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.
Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.
Paid for training was insufficient and not compensated.
- Industry: Public Policy
Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS
Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.
Mitrefinch was chosen for its features and price point.
This product was able to handle over 100 shift schedule rotations to accommodate our departments.
Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.
The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.
Documentation of the software is too many releases behind.
The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.
- Industry: Electrical/Electronic Manufacturing
A title is not required for a survey.
Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.
Software has some limitations on how it performs. Must be configured properly from the beginning.
System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.
I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.