About Mitrefinch

Mitrefinch is a provider of workforce management solutions suited for medium to large organizations. This custom tailored solution includes time and attendance management, self-service, employee scheduling, absence management and HR management. The solution offers both mobile and hosted options. Time tracking is offered via a clocking terminal (biometric and proximity). The Mitrefinch time and attendance function allow users to track all leave and vacation entitlements, hours worked, as well as request time off and shift swaps directly through the system. All data entered into the system is stored and various reports can be created and customized using the data. Reports can also be emailed, printed and integrated with other software solutions. The solution provides skills management features that test employees on multiple parameters to identify their strengths and then deploys them in the areas where the skills can be used optimally. Mitrefinch is used by a wide range of organizations worldwide and is suited for a variety of industries, including manufacturing, transportation and logistics, mining, construction, government and healthcare.
Mitrefinch Software - Employee dashboard
Mitrefinch Software - Attendance summary employee view
Mitrefinch Software - Clock card employee view
Mitrefinch Software - Employee details
Mitrefinch Software - Group absence profile
Mitrefinch Software - Requests screen for manager
Mitrefinch video
Mitrefinch Software - Employee dashboard - thumbnail
Mitrefinch Software - Attendance summary employee view - thumbnail
Mitrefinch Software - Clock card employee view - thumbnail
Mitrefinch Software - Employee details - thumbnail
Mitrefinch Software - Group absence profile - thumbnail

Mitrefinch pricing

Mitrefinch does not have a free version. Mitrefinch paid version starts at US$5,000.00.

Starting Price:
US$5,000.00
Pricing Details:
Contact Mitrefinch for pricing information or a quote.
Free Version:
No
Free trial:
N/A

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Mitrefinch Reviews

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 40 View all reviews
Barry C.
  • Industry: Food Production
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/04/2019

Mitrefinch

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Pros

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Cons

We have no real issues to report under the "cons" section. The software does what we need it to do.

Kaysey M.
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 21/06/2017

ALWAYS great customer support!

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

John G.
  • Industry: Food & Beverages
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 26/03/2019

Good functionality but poor customer service

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Pros

Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Cons

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.

System flexibility can be its downfall in that its complex for new users to pick up.

Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN]
, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.

Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.

Paid for training was insufficient and not compensated.

Rick A.
  • Industry: Public Policy
  • Review Source
Value for Money
5
Features
4
Ease of Use
4.5
Customer Support
4.5

4.5
Reviewed on 14/07/2016

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Pros

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Cons

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Tamara C.
  • Industry: Electrical/Electronic Manufacturing
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
4.5

4
Reviewed on 12/05/2016

A title is not required for a survey.

Pros

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Cons

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

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