SurveyMonkey Enterprise

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About SurveyMonkey Enterprise

SurveyMonkey Enterprise is a 360-degree feedback solution designed to help businesses in education, healthcare, IT and other sectors conduct surveys to collect feedback. The GDPR and HIPAA compliant platform enables teams to encrypt confidential data in SOC 2 accredited data centers. Managers can configure role-based access permissions among staff members and secure logins via single sign-on (SSO). SurveyMonkey Enterprise enables administrators to manage data governance policies and collaborate with team members on various survey-related activities. Additionally, HR professionals can notify and share survey responses with colleagues in a centralized dashboard. SurveyMonkey Enterprise offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as Marketo, HubSpot, Slack, Microsoft Teams, Automate.io, Shopify, Zoho CRM, Salesforce and more. Pricing is based on monthly subscriptions and support is extended via knowledge base and online contact form.
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise admin dashboard
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary - thumbnail
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management - thumbnail
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise admin dashboard - thumbnail

SurveyMonkey Enterprise pricing

SurveyMonkey Enterprise offers a free trial. SurveyMonkey Enterprise paid version starts at US$5,000.00/year.

Starting Price:
US$5,000.00/year
Free Version:
No
Free trial:
Yes

Alternatives to SurveyMonkey Enterprise

SurveyMonkey Enterprise Reviews

Feature rating

Value for Money
4.1
Functionality
4.4
Ease of Use
4.5
Customer Support
4.1
5 reviews of 120 View all reviews
Carolyn
Carolyn
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/06/2020

This software is easy to use

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Verified Reviewer
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2022

Data driven and reliable results

I have been using SurveyMonkey for more than two years. It is customizable and can easily be integrated to garner feedback from clients and employees. It is a practical solution and is easy to use.

Pros

SurveyMonkey gives me tremendous value for money and is packed with impressive features that gives me the bang I need for my buck. At my company, I mainly use this solution for Complaints Management and continuous improvement. I am able to monitor the progress of the investigation, root causes and corrective action. This enables effective management for customer satisfaction and customer engagement.

Cons

SurveyMonkey works well, however, it's data analytics can be improved to gain deeper insights from customers.

Ashley
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
0

3
Reviewed on 17/01/2020

Quick and easy way to collect data!

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Pros

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Cons

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Renan
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 24/08/2020

Possibly the best tool available, but often too complex.

SurveyMonkey is still used by some parts of my organization but there are still some points to fine-tune. Overall, the tool was very complete and a great platform for our surveys. the main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.

Pros

This tool have all features you can imagine for electronic surveys.

Cons

During the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.

David
David
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 22/07/2022

SurveyMonkey

Pros

The excellent smooth process of these surveys

Cons

Nothing really that I can think of that i don't like

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