About Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
Five9 Software - Five9 agents
Five9 Software - Five9 dashboard
Five9 Software - Five9 command center
Five9 Software - Five9 chat test
Five9 video
Five9 Software - Five9 agents - thumbnail
Five9 Software - Five9 dashboard - thumbnail
Five9 Software - Five9 command center - thumbnail
Five9 Software - Five9 chat test - thumbnail

Five9 pricing

Five9 does not have a free version and does not offer a free trial. Five9 paid version starts at US$100.00/month.

Starting Price:
US$100.00/month
Pricing Details:
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Free Version:
No
Free trial:
No

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Five9 Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 400 View all reviews
Taylor B.
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/12/2021

Five9 is reliable and an easy call system!

Pros

I highly recommend Five9 to anyone using an IVR or VoIP system. It displays the dialer on screen conveniently making transferring or disconnecting easy. It also has a drop down list of different departments for transfers which is simpler than my previous jobs transfer routine which required me memorizing several numbers and extensions.

Cons

When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily

Kimber C.
  • Industry: Consumer Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/10/2019

If you want the best...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Pros

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Cons

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Response from Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Replied 14/10/2019
Verified Reviewer
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 08/12/2021

Over promised and under delivered, completely wrong fit for our crm

ive neve wasted so much time in my life on one single problem. it has been a huge money pit, just make sure this company is fully compatible with your crm, it has been a TERRIBLE experience for us so far.

Pros

how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your crm (IF COMPATIBLE)

Cons

the software does not integrate fully with our CRM, the sales rep said it fully was integratabtle, its been over 6 months now and it still doesn't work right. I've asked multiple times for a refund or extension of our amount of time we paid for and I haven't gotten any response. currently now they wont even answer us to try and resolve the integration issue. extremely frustrated with this company.

Katrina D.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2021

Great software, incredible support

Pros

Easy to use, customer support and tech support is incredible!

Cons

Reporting isn't very easy to figure out, without having to get Five9 support.

Lin V.
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/07/2020

Amazing Change Management Tool

We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.

Pros

Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.

Cons

Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.

Response from Five9

Hi Lin,

Thank you for taking the time to share your experience with Five9.

Best regards,
Five9

Replied 13/07/2020

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