About Nextiva Call Center

Nextiva offers a robust call center solution for business large and small. Nextiva Call Center allows companies to deploy a contact center in the cloud for inbound and outbound calling campaigns. Smaller organizations can now access enterprise functionality at an affordable rate. Nextiva Call Center offers many features to handle inbound or outbound calls. Top features include advanced call routing, call queues, hold music and announcement messages. Companies with more mature needs enjoy scheduled reports, management alerts and dashboards. The web-based call center solution offers many professional call center functions. Clients can get their call center up and running without costly hardware. Call center agents receive incoming calls and can report on each call's disposition. Supervisors are able to view the live status of queues, transfer calls and barge into a current call for real-time coaching. The enterprise tier of Nextiva Call Center supports Dialed Number Identification Service (DNIS). This capability means that businesses can use multiple phone numbers for their call center. You can track calls made from each phone number and can route calls to select agents.
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Nextiva Call Center pricing

Nextiva Call Center does not have a free version. Nextiva Call Center paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
N/A

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Nextiva Call Center Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 64 View all reviews
Keith S.
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2018

Fan-friggen-tastic!!

Increased visibility or work requests, improved efficiency, etc.

Pros

Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing.

A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2018

Happy team!

The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot.

Pros

Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Cons

This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful.

Juan B.
  • Industry: Outsourcing/Offshoring
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/12/2019

DO NOT BUY

Its been like walking across the Mojave desert barefoot.

Pros

Nothing. not a single thing... it's all glitchy

Cons

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing Nextiva Call Center

They offered a solution to all my pain points with nextiva

Reasons for Switching to Nextiva Call Center

Their services were referred to us, and the sales guy was cool, but the service wasn't what we expected.
Verified Reviewer
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/08/2018

Communication is Key

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

Pros

Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

Cons

Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2018

NextOS = the brain of your business

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

Pros

NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

Cons

We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

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