About DEAR Systems

DEAR Systems is a cloud-based ERP solution for small to midsized retailers, wholesalers, manufacturers, and e-commerce operators. This comprehensive solution includes modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting. With this solution, businesses can use DEAR Inventory to create, plan, and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Businesses can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help businesses make informed purchasing decisions. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies. DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking, and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse. DEAR Inventory integrates with existing applications including Xero, QuickBooks, eBay, Magento, Shopify, and ShipStation.
DEAR Systems Software - Dashboard
DEAR Systems Software - Products
DEAR Systems Software - DEAR B2B
DEAR Systems Software - DEAR POS
DEAR Systems Software - Scheduler
DEAR Systems Software - RMA
DEAR Systems video
DEAR Systems Software - Dashboard - thumbnail
DEAR Systems Software - Products - thumbnail
DEAR Systems Software - DEAR B2B - thumbnail
DEAR Systems Software - DEAR POS - thumbnail
DEAR Systems Software - Scheduler - thumbnail

DEAR Systems pricing

DEAR Systems does not have a free version but does offer a free trial. DEAR Systems paid version starts at US$325.00/month.

Starting Price:
US$325.00/month
Free Version:
No
Free trial:
Yes

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DEAR Systems Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.1
Customer Support
4.3
5 reviews of 296 View all reviews
Robert
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 02/04/2021

IntegrationKings review of Dear Systems

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros

The features we like most about Dear Systems and so do the clients we work with are:
- Integrations around stock control and sales workflows with Woo Commerce and Shopify.
- Complete bi-directional integration with Xero and QBooks Online.
- Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
- Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons

The features we least like most about Dear Systems:
- Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
- Would like to see more integrations over time into the core platform overall as well.

Alternatives Considered

Cin7 and Unleashed

Reasons for Choosing DEAR Systems

Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Reasons for Switching to DEAR Systems

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.
Heather
  • Industry: Building Materials
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2022

DEAR is Perfect for the Growing Business

I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!

Pros

I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

Cons

The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

Magnus
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
1

5
Reviewed on 15/08/2022

Support sucks

The support is terrible. You keep getting links sent to you that takes you in circles. Would have been far more efficient to charge a fee and sort the problem out.

Pros

B2B integrates with the stock/accounting

Cons

The support is really inefficient. I contact support as I don’t have the tech capabilities to sort my issue out. Charge me a fee get it sorted and we all move on. No it takes me days to resolve an issue and hours waisted with support staff

Greg
  • Industry: Textiles
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 02/08/2022

STRONGLY advise against for manufacturers.

POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate.

Pros

The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good.

Cons

EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims.

Anton
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 06/06/2022

DEAR Systems step to the future!

Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce), it’s all there! We are still in process of integration/switching from Quickbooks desktop however, after only 1 month of using DEAR (plenty of step by step, how to use information online and very straightforward YouTube videos, which will answer most of your questions (how to?) on daily routine of most of the businesses. Special thank you to the support team, for being very helpful, straight to the point answers with plenty of information provided to understand and learn ….. bravo!

Pros

Xero & Dear system user (new user experience).
Everything you need to manage warehouse inventory!
Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it.
Helpful support team, and plenty of information provided to understand and learn DEAR systems.

Cons

Takes some time to know the DEAR systems (navigate) due to many features.
I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

Reasons for Choosing DEAR Systems

Quickbooks Desktop service termination in the UK from 2023

Reasons for Switching to DEAR Systems

Inventory management - stock control - plenty of features to use now or in the future. Amazon-ebay-ecommerce integration. Daily order routine progress, overall DAER systems feels pleasant to use

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