About DEAR

Cin7 Core, formally known as DEAR, is an app that makes enterprise-level inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses. Leverage the power of multi-module inventory management software to keep the moving parts of your business all in one location. Automate time-consuming tasks, whether you are in retail, wholesale or manufacturing. Achieve complete visibility of sales across all channels. Integrations with online stores and shipping platforms help you reach more customers and increase sales. Everything is in one system at a fraction of the cost of ERPs.
DEAR Software - Dashboard
DEAR Software - Products
DEAR Software - DEAR B2B
DEAR Software - DEAR POS
DEAR Software - Scheduler
DEAR Software - RMA
DEAR video
DEAR Software - Dashboard - thumbnail
DEAR Software - Products - thumbnail
DEAR Software - DEAR B2B - thumbnail
DEAR Software - DEAR POS - thumbnail
DEAR Software - Scheduler - thumbnail

DEAR pricing

DEAR does not have a free version but does offer a free trial. DEAR paid version starts at US$325.00/month.

Starting Price:
US$325.00/month
Free Version:
No
Free trial:
Yes

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DEAR Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.1
Customer Support
4.3
5 reviews of 331 View all reviews
Nick
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2019

The best cloud-based Inventory Management option for SMEs

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Pros

As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist.

DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero.

The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Cons

If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

Anton
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 06/06/2022

DEAR Systems step to the future!

Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce), it’s all there! We are still in process of integration/switching from Quickbooks desktop however, after only 1 month of using DEAR (plenty of step by step, how to use information online and very straightforward YouTube videos, which will answer most of your questions (how to?) on daily routine of most of the businesses. Special thank you to the support team, for being very helpful, straight to the point answers with plenty of information provided to understand and learn ….. bravo!

Pros

Xero & Dear system user (new user experience).
Everything you need to manage warehouse inventory!
Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it.
Helpful support team, and plenty of information provided to understand and learn DEAR systems.

Cons

Takes some time to know the DEAR systems (navigate) due to many features.
I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

Reasons for Choosing DEAR

Quickbooks Desktop service termination in the UK from 2023

Reasons for Switching to DEAR

Inventory management - stock control - plenty of features to use now or in the future. Amazon-ebay-ecommerce integration. Daily order routine progress, overall DAER systems feels pleasant to use
Xy
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
4

3
Reviewed on 16/02/2022

Alright but we don't love it

Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is.

TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative

Pros

- Comprehensive and even has manufacturing components (unfortunately we don't require this)
- Comparable pricing to TG/QBC
- Some onboarding agents are very knowledgeable about the system
- Support staff are very responsive and queries get answered pretty quickly

Cons

- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock
- Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing
- Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family
- Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month
- Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product.
- We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online
- The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank

Alternatives Considered

Cin7 Omni, Vend and Unleashed

Reasons for Choosing DEAR

QBC will no longer be offered to customers outside of the US soon

Switched From

QuickBooks eCommerce

Reasons for Switching to DEAR

Robust enough, had the integrations we required, better priced than some
Patrick
  • Industry: Food Production
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 22/11/2022

Easy to use, reliable, and affordable

I've had very few issues with DEAR. When I do have an issue, the customer service is awesome. I get an answer in under 24 hours, and I can even schedule a call if needed.

Pros

You understand the software perfectly after 1-2 weeks of use. It is simple and generally error-free.

Cons

The fulfillment module needs work. For B2C sales each item should be scanned individually to reduce picking errors.

Alternatives Considered

Cin7 Omni and Fishbowl

Reasons for Choosing DEAR

Locate was mercifully discontinued.

Switched From

LOCATE

Reasons for Switching to DEAR

Dear was better suited for manufacturing and easier to use.
Nancy
  • Industry: Machinery
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/01/2023

Review

Pros

Relatively easy to use and amazing customer support.

Cons

Some integration was hard to use. Like service m8

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