About 3CLogic

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and external communication as well as customer engagements with features such as IVR and multi-channel ACD for intelligent call routing and a predictive dialer. The solution also includes call recording, dynamic scripting, text-to-speech and reporting and analytics. For enterprise customers migrating from an on-premise solution, 3CLogic offers options such as a connector between existing legacy telephony and CRMs or a choice between hybrid and pure cloud deployment. 3CLogic includes built-in Computer Telephony Integration (CTI) and integration with such major CRMs such as ServiceNow, MS Dynamics and Salesforce.
3CLogic Software - Dashboard
3CLogic Software - Call durations
3CLogic Software - IVR designer
3CLogic Software - Design a script
3CLogic Software - CTI integration
3CLogic Software - Contact details
3CLogic video
3CLogic Software - Dashboard - thumbnail
3CLogic Software - Call durations - thumbnail
3CLogic Software - IVR designer - thumbnail
3CLogic Software - Design a script - thumbnail
3CLogic Software - CTI integration - thumbnail

3CLogic pricing

3CLogic does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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3CLogic Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 49 View all reviews
Ken A.
  • Company size: 51-200 Employees
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5
Reviewed on 18/03/2015

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros

Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Brenda L.
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/08/2018

the team always available when I need assistance.

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Timothy C.
  • Industry: Government Administration
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

3
Reviewed on 04/06/2018

I am a happy user of this software for 3 years

I have been happy with this software and would recommend it to others.

Pros

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Edrick D.
  • Industry: Human Resources
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 13/07/2021

Decent Telephony Software

3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.

Pros

Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.

Cons

There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.

Martin P.
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/02/2019

3cLogic offers an awesome service

3CLogic keep up the good work!!

Pros

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Cons

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

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