About Vonage Contact Center
Vonage Contact Center pricing
Vonage Contact Center does not have a free version.
Alternatives to Vonage Contact Center
Vonage Contact Center Reviews
Feature rating
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
A great partner
We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents.
Pros
The software is stable, easy to use and the support is amazing.
Cons
There are a few basic reports that they are lacking and they need a better Supervisor Dashboard
Alternatives Considered
NICE CXoneReasons for Choosing Vonage Contact Center
Our previous provider was unstable and had horrible supportSwitched From
NICE CXoneReasons for Switching to Vonage Contact Center
NVM had an easier implementation process and a better interface.- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Difficult to fix technical issues
The pros outweigh the cons and that is why we continue to use this program.
Pros
This product can be integrated with salesforce which allows for us to monitor calls and record them. It also allows us to make more calls with the voicemail drop option.
Cons
The software is so advanced that every time a technical issue arises I cannot fix it by myself and always have to reach out to customer support. This process does take some time as they are an international company and there is a time difference. Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support. They definitely try to help though so I wouldn't say that their customer service is bad, it's just that the product isn't very user friendly and is more technical so it makes troubleshooting an issue.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Great integration with Salesforce, but, not very user friendly and hard to manage
Pros
It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful
Cons
It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT
- Used Daily for 2+ years
-
Review Source
Level of support & relationship with NVM developed hugely - great centralisation support
Pros
The Contactworld software, integrated with our Query Management software was a significant enabler for step change from 10 Customer Service Centres nationwide, to virtual centralisation and latterly to full centralisation. It has allowed us to unlock the capacity we have and optimise resources to give the best possible Service Level to our customers.
Cons
Colleagues with previous experience of other software / telephony systems have found some of the functionality / features to be a bit 'behind'. This was one of the reasons for our recent up-grade to the UCD platform, which should have resolved some issues.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Amazing call center software
it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling.
Pros
the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.
Cons
The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage.
