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Lightspeed Retail
4.1
Overall rating
Reviews
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About Lightspeed Retail
Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data.
The retail POS system offers multi-store capabilities such as inventory sync across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Lightspeed Retail also offers some customer service features such as profiles, sales history logs, and customer insights.
Lightspeed software is available on a monthly subscription and offers free, personalized onboarding and 24/7 support. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more, and it can also be used in offline mode.
Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$109.00/month.
Starting Price:
US$109.00/month
Free Version:
No
Free trial:
Yes
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Lightspeed Retail Reviews
Feature rating
5 reviews of 972
View all reviews
Zondre
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 14/06/2019
Great integrated system
Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Pros
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Cons
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Reasons for Choosing Lightspeed Retail
I wanted a cloud based integrated systemReasons for Switching to Lightspeed Retail
I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Nathan
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3
4
Reviewed on 17/09/2019
Lightspeed is among the best POS platforms for growing businesses
Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us.
Pros
The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.
Cons
While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.
Alternatives Considered
Revel SystemsReasons for Switching to Lightspeed Retail
We prefer that Lightspeed POS is a cloud-based system that can run on a desktop computer as opposed to Revel's iPad operating system. Also, Lightspeed offered greater flexibility in selecting merchant solutions like payment processors and credit card transaction equipment.
Michael
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 02/08/2024
HORRIBLE SERVICE SOUTH AFRICA
WORST EVER
Pros
NOTHING
Cons
THEY SELL YOU THE WRONG PLAN AND THEN WHEN YOU FIND OUT THERE IS ANOTHER SERIES THAT WAS THE PLAN YOU WANTED THEY THEN TELL YOU TO PAY ALL THESE EXTRA ADD ONS WHICH IS MORE EXPENSIVE AND WILL NOT EVEN ALLOW YOU TO CHANGE TO THE RIGHT SERIES. THEY ARE LYING THEIFS AND USELESS. HIS IS IN SOUTH AFRICA. SO I DO NOT RECOMMEND THIS FOR ANY SOUTH AFRICANS
Verified Reviewer
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 01/05/2020
Best POS System in the Business
We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.
We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.
Pros
I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.
There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.
If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.
Simply the best.
Cons
I don't have any comments for this section
Alternatives Considered
Bindo POSReasons for Choosing Lightspeed Retail
Previous system just was not capable of doing what we purchased it to do.Switched From
Bindo POSReasons for Switching to Lightspeed Retail
Price and product
Rosaline
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 02/09/2020
Most complete and easy POS
Very easy to use
Pros
It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too
Cons
Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler
