About Lightspeed Retail
Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$69.00/month.
Alternatives to Lightspeed Retail
Lightspeed Retail Reviews
Feature rating
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Great integrated system
Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Pros
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Cons
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Reasons for Choosing Lightspeed Retail
I wanted a cloud based integrated systemReasons for Switching to Lightspeed Retail
I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Great User friendly
Great easy to use manage and maintain. Works on almost any tablet phone or cpu.
Pros
Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.
Cons
Could have used a little more help importing our inventory but after I figured it out it was easy to do.
Reasons for Choosing Lightspeed Retail
It was expensive to maintain and use and not user friendly customer support was the worst.Switched From
Retail ProReasons for Switching to Lightspeed Retail
Ease of use. Products can be searched via product number, skew number, upc or item description.- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Horrible Customer Service
After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.
Pros
The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.
Cons
Customer service is worse than anything we have experienced with more than 20 years in running a business.
Reasons for Switching to Lightspeed Retail
Functionality and features. Retail and E-com in one package.Response from Lightspeed
Hi Miguel,
Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps.
Thank you,
Lightspeed Commerce
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Horrible
Our experience has been awful. From day one we had zero help setting up our Pos system. I’ve been waiting two months to get someone from their sales team on the phone to get new equipment. Do not use this company, it’s a nightmare. They are not good partners in helping your business grow.
Pros
I like NOTHING about this software. It’s clunky and functions like you’re using a dial up modem
Cons
There’s not enough allotted characters to explain the cons. Just don’t go with this company.
Response from Lightspeed
Hi Daniel,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]
Thank you,
Lightspeed Commerce
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Easy Switch to Lightspeed Retail
Overall it has been an easy switch and easy to use software.
Pros
The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.
Cons
The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.
