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About Aloha EPOS
Aloha EPOS is a cloud-based software that helps businesses in the hospitality industry manage point of sale operations across multiple locations. The application enables organizations to handle the tableside ordering, sort seating plans and process payments via handheld devices.
Aloha EPOS allows employees to capture and store customer information in a centralized repository and confirm online reservations in real-time. It offers a variety of features including accounting, inventory tracking, reporting, data storage management, access control, reputation management and more. Additionally, it lets managers run marketing campaigns, handle customer loyalty programs, create or edit menus and track employees’ work hours via a unified platform.
Aloha EPOS supports integration with various third-party payment management, kitchen automation and customer service applications. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.
Aloha EPOS pricing
Aloha EPOS does not have a free version. Aloha EPOS paid version starts at US$500.00/one-time.
Starting Price:
US$500.00/one-time
Free Version:
No
Free trial:
No
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Aloha EPOS Reviews
Feature rating
5 reviews of 67
View all reviews
Justyna
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3
5
Reviewed on 18/03/2020
Like the table layout on the screen
For managers great tool to keep track of all the comps voids labor and etc.
Pros
So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.
Cons
Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.
Alternatives Considered
Microsoft ProjectReasons for Choosing Aloha EPOS
I switch the company's and the new one was using Aloha not Micros. Day and night difference .Switched From
Microsoft Project
Brian
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
4
Reviewed on 27/06/2019
Make your F&B ePOS work for you the easy way
Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.
Pros
I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.
Cons
Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.
Gabriel
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
4
Reviewed on 15/08/2024
Good and easy to use, but only when it's running smoothly
Pros
Easy to manage and customize and easy to teach other how to work on the POS system.
Cons
If there is any error, system will freeze frequently, and you have to reset to get it back if you want to have the system running again.
Verified Reviewer
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
2
Ease of Use
1
Customer Support
3
2
Reviewed on 25/03/2021
Should Have Stayed in Hardware - Not Good Software
I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.
Pros
The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.
Cons
This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates.
The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for.
There is no easy way to pull any of this Marketing information.
Kelly
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
2
4
Reviewed on 10/06/2020
The easiest Point of Sale System of them all to learn and use.
What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today.
Pros
The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time.
Cons
There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.
