4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Pabau

Pabau's all-in-one software is built to handle everything that clinics (both large and small) need to run smoothly. Forget spreadsheets, integrations, paper notes and scanning — do it all from one easy to use tool. - Save 12+ hours/week by automating admin work - Go 100% paperless by digitising patient records - Optimise the patient journey with customisable forms - Drive more revenue with clinic marketing campaigns - Manage your staff and monitor their performance - Create and analyze reports to make better decisions - And a lot more! See why over 23,000 users trust Pabau. Book your personalized demo today
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Pabau pricing

Pabau has a free version and offers a free trial. Pabau paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Pabau

Pabau Reviews

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.3
Customer Support
4.5
5 reviews of 395 View all reviews
Allan
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

5
Reviewed on 05/03/2024

This is going to be awesome!

Pros

Definitely worth getting on board with P2; despite the teething issues and occasional bugs (which the support team are always aiming to help with) the overall functionality is going to be amazing 🤩

Cons

Some areas remain in development in Pabau 2 but on the whole having a positive experience

Response from Pabau

Thanks for the review Allan - I know you are a great user of our system and we value you as a client.

Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

For anyone else considering switching from Clinko - check out https://pabau.com/compare/cliniko/

Replied 09/04/2024
Oyin
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 26/07/2022

Pabau software does most things well

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Pros

A lot of features.
Before and after pictures
A lof of templates to choose from.
Support team willing to integrate any pdf form and help customise to your brand

Cons

Customer support not always accessible.
Would have preferred a dedicated number to call, opening hours etc.
A lot of communication is via email or a request for a call back.
Not suitable when the software isn't responding or you need quick fixes.
Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations
Ipad necessary for patient journeys function

Alternatives Considered

Vagaro, Timely, Phorest and AestheticsPro

Reasons for Switching to Pabau

Seems to have the most features Before and After picures are crucial for us and eliminates a lot of the competition.

Response from Pabau

Hi Oyin,

I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback.

In particular, your points about better highlighting our educational resources to new users will be actioned upon.

I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists.

Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

Replied 16/08/2022
Birju
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 15/04/2024

Great potential, once bugs and usability by clients and practice user have been resolved

Very very frustrating to begin with and losing customers recently as the booking system just wasn’t working. This has made us furious and if not resolved then shall start to look elsewhere.

Pros

Options to be able to make the program unique to our business.

Cons

Way too many glitches and parts that simply don’t work nor are user friendly.

Stephen
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/04/2024

It sounds great but the result is poor

Very poor. We are looking at switching to another software company.

Pros

It sounds great and excellent functionality and would generate efficiencies

Cons

There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.

Response from Pabau

Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

Replied 17/04/2024
Elizabeth
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/09/2021

Great for managing multiple services

Pabau have helped us manage multiple items in one place.

Pros

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Cons

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Alternatives Considered

Jane and Cliniko

Reasons for Choosing Pabau

They were very expensive and used to charge per person which for us became ineffective and were not willing to help on any development.

Switched From

Lumeon

Reasons for Switching to Pabau

flexibility to develop

Response from Pabau

Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Replied 29/09/2021

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