About Zoho CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
Zoho CRM Software - Scan and convert business cards into CRM contacts
Zoho CRM video
Zoho CRM Software - In-built Analytics tool - thumbnail
Zoho CRM Software - Blueprint - thumbnail
Zoho CRM Software - Design CRM layout with Canvas - thumbnail
Zoho CRM Software - Omnichannel communications within the platform - thumbnail
Zoho CRM Software - Predict sales and detect anomalies - thumbnail

Zoho CRM pricing

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$0.00/month.

Starting Price:
US$0.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Zoho CRM Reviews

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.1
Customer Support
4.1
5 reviews of 5,937 View all reviews
Deepanshu
  • Industry: Aviation & Aerospace
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/08/2022

ZOHO - A economical option for Mid sized organisation that cannot deploy salesforce or SAP

Mindblowing , Perfect for Small and Mid sized organization , and can be deployed without hiring high end technical person

Pros

The price , It is way to economical as compared to salesforce or SAP , that requires tons of financial input , and even after that Salesforce need expert manpower to manage and calibrate as per your organization need

Cons

Since I have been working as Salesforce developer as well and I am certified salesforce coach , I can say Zoho is perfect on its part ,
The only backslash is the community behind salesforce is much stronger than ZOHO developers and that where it need to focus on , rest it is perfert

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM

I was getting what my client needs in his budget
Puvinthan
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 08/09/2022

A good Product Where Everything is Limited for You to Upgrade

It was a very neutral experience. Be sure to have big bucks to spend when migrating to this software because everything they own are bespoke; you want something you have to buy it. And its neverending for them to keep pushing you to the highest plan.

Pros

It is similar to SalesForce. Easier to use when you can just plug and play certain things and features. Their customer service is good though. Helped me a lot when i go through certain blocks of work that needs to be done.

Cons

You got to keep spending a lot of money for every features that you wanted to customize. The sales will keep ask you to buy the higher package for you to fulfill basic requirements.

Alternatives Considered

HubSpot CRM

Reasons for Choosing Zoho CRM

To explore a product that has similar features and functions like Salesforce and cost effective. Plus we were looking for all in one package for Marketing and Sales including Customer Service.

Switched From

LeadSquared

Reasons for Switching to Zoho CRM

We were promised that Zoho CRM can do the stuffs that lacks in our previous product used (Leadsquared). Apparently for us to use the said features we never knew that we had to subscribe for a higher subscription to get what we really wanted. Its too late as we have migrated to Zoho CRM
Balaji
  • Industry: Biotechnology
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/07/2022

A smart tool to mange your CRM data

Its a great tool, initially we are much favor of using this platform, but over a period of time, we are not able to work with out Zoho tool. We were dependent on multiple tools to manage our data and the Zoho platform has come as a great support.

Pros

The new analytics feature is one of the great option which helps us to visualize the details in a pictorial format like graphs, chart etc. The huge number of customized filed allowed by the platform make us agile in presenting and managing the data. Predefined reports is a plus and it reduce the TAT of creating everything from the scratch.

Cons

For some reason, I am not a great fan of new reports creation flow. The old ways of creating the reports has 2 columns and we can chose what we need and what we don't. Now also we have the same concept but in a parent and child flow. May be we are used to the old workflow and it might take for us to get used to the new reports.

Alternatives Considered

Bitrix24

Reasons for Choosing Zoho CRM

When we were using sugar CEM we don't have much features which we get from Zoho.

Switched From

SugarCRM

Reasons for Switching to Zoho CRM

Initially it was free to use, so we chose to go with Zoho CRM
Jared
  • Industry: Renewables & Environment
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/09/2022

Zoho CRM is a great alternative to Salesforce and other similar platforms

It's had it's hick ups here and there, but overall it's performance has had a positive affect on our company

Pros

The ease of integration across their entire suite of products

Cons

Lack of tutorial videos or decks when we were first implementing in the company

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zoho CRM

We were already using other Zoho suite products so it made sense to implement company wide

Switched From

Pipedrive

Reasons for Switching to Zoho CRM

Ease of integration and deployment
renaud
  • Industry: Executive Office
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
2

4
Reviewed on 25/08/2022

Easy, simple, inexpensive

Overall the experience is positive, the system is inexpensive to begin with, but each new user after 5 is billed $600 which adds up very quickly.

Pros

The software is very easy to install and use, very little training is required for using the main functions and user can start populating it immediately

Cons

Contacts and leads are backwards: in Soho a contact is a prospect and a lead is just a name, any other CRM will treat leads as prospects and contacts as names that may become leads. That is very confusing for any one who has used a CRM before and it is not covered during the very basic training.
Training is rudimentary at best, or expensive for any additional training

Alternatives Considered

monday sales CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM

price, ease of use, ease of implementation, full feature set

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