About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios. Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well. Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed. Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration. Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.
Mindbody Software - The Client Acquisition dashboard gives you a snapshot of your sales and client activity and lets you manage your promoted offers. Figures are updated daily, so your information is as accurate as possible.
Mindbody Software - Conveniently schedule or update classes, appointments, and events from the same place. Enable your team to view and update their schedules themselves—online and from the Mindbody business app.
Mindbody Software - Handle all your payments in a single location. Simplify your admin and reporting processes by sending every transaction through one powerful, integrated payments system. Accept cards and store payment details in the software.
Mindbody Software - With client profiles, your staff can quickly pull up customer preferences and payment details. Plus, check-in is seamless with automatically sent forms and waivers that collect details and signatures pre-visit.
Mindbody Software - Everything you need to know about your business is at your fingertips, to make data-driven decisions. For example, sales funnel analytics help you manage leads, track conversions, and visualize how to grow your clientele.
Mindbody video
Mindbody Software - The Client Acquisition dashboard gives you a snapshot of your sales and client activity and lets you manage your promoted offers. Figures are updated daily, so your information is as accurate as possible. - thumbnail
Mindbody Software - Conveniently schedule or update classes, appointments, and events from the same place. Enable your team to view and update their schedules themselves—online and from the Mindbody business app. - thumbnail
Mindbody Software - Handle all your payments in a single location. Simplify your admin and reporting processes by sending every transaction through one powerful, integrated payments system. Accept cards and store payment details in the software. - thumbnail
Mindbody Software - With client profiles, your staff can quickly pull up customer preferences and payment details. Plus, check-in is seamless with automatically sent forms and waivers that collect details and signatures pre-visit. - thumbnail
Mindbody Software - Everything you need to know about your business is at your fingertips, to make data-driven decisions. For example, sales funnel analytics help you manage leads, track conversions, and visualize how to grow your clientele. - thumbnail

Mindbody pricing

Mindbody paid version starts at $139.00/month.

Starting Price:
$139.00/month See pricing details
Free Version:
No
Free trial:
No

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Mindbody Reviews

Feature rating

Value for Money
3.6
Functionality
4.0
Ease of Use
3.8
Customer Support
3.8
5 reviews of 2,676 View all reviews
Garrett
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 06/09/2019

Learn It and Use It

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered

WellnessLiving

Reasons for Choosing Mindbody

This handles so much more of the business operations

Switched From

WellnessLiving

Reasons for Switching to Mindbody

it is a clear leader in the field
Oteng
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/05/2023

A magnificent business with the programming for rec centers and spas, and wellnes

This product makes it exceptionally simple to really take a look at in visitors sooner rather than later, apply significant coupon codes, really look at existing equilibriums, and immediately add things to a visitors request. The connection point is extremely natural and I feel that I had the option to learn it and instruct it to new workers rapidly. Value changes and limits for workers or other exceptional conditions were extremely simple and speedy to enter.

Pros

One of the advantages of Mindbody is that the organization has persistently developed it's business the executives programming to incorporate a rising cluster of highlights.

Cons

The drawback is that both the expectation to learn and adapt and sticker price have developed with those highlights

Heather
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
5
Ease of Use
2
Customer Support
2

3
Reviewed on 23/04/2023

Switched to another system. Was too high and the service was awful

Pros

Mindbody was pretty simple to use on the customer side. And most issues were resolved within a good amount of time once reported to the backend office. We liked the app although it was super expensive to have and didn't really have any extra features that helped our clients book.

Cons

The backend was always complicated to figure out. It sometimes took a few days for them to get back to you and the customer service was mediocre. The reps are nice and try to be helpful as much as possible. But the fees we paid to MB for processing between their costs and CC fees was ridiculous. We felt like we were being Nickle and dimed on everything. As small business owners you work to save each penny you can so you can turn around an reinvest into your business and help it grow. And to help give your clients and customers more for their $. It always seemed harder doing that with MB and we felt like we were calling them more to fix issues on our back office then we were running our business. Which is why we switched. Our fees were sometimes $500 or more a month. THey really didn't try to negotiate for us to get us lower rates for CC processing. Everyone has to make money and we get that but as a small business owner it just wasn't a good program for us.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/03/2023

bussniss health fitness

Mindbody is a cloud-based software that provides management solutions for health and wellness businesses, such as fitness centers, salons, spas, and yoga studios. It offers a range of features, including online scheduling, staff management, payment processing, and marketing tools.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of health and wellness businesses.Customer support: The company offers a range of customer support options, including phone, email, and chat support.Mobile app: The Mindbody mobile app allows users to manage their business on-the-go and makes it easy for clients to book appointments and classes.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.Overall, Mindbody is a widely used and respected software in the health and wellness industry. While it may have some drawbacks, many businesses find it to be an effective tool for managing their operation

Pros

Comprehensive business management: Mindbody offers a suite of tools for businesses in the wellness industry, including scheduling, booking, payment processing, client management, and marketing. This all-in-one platform can simplify administrative tasks and streamline operations.Customizable options: Mindbody provides a range of customization options for businesses to tailor their services and branding. For example, businesses can create their own branded app, website, or online store using the Mindbody platform.Customer engagement: Mindbody offers features to engage customers and build relationships, such as automated appointment reminders, personalized messaging, and loyalty programs. These can help businesses retain customers and increase customer satisfaction.Reporting and analytics: Mindbody provides detailed reporting and analytics on business performance, including sales, revenue, and customer behavior. This can help businesses make informed decisions and optimize their operations.Integration with other tools: Mindbody can integrate with a variety of other tools, such as social media, email marketing, and accounting software. This can help businesses streamline their workflows and improve efficiency.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of

Cons

Pricing: Some users have found Mindbody to be expensive, especially for small businesses or independent practitioners who may not have a large budget.Complexity: While Mindbody offers many features and options, some users have found the platform to be complex and difficult to navigate, especially for beginners.Technical issues: Some users have experienced technical issues such as slow loading times, system crashes, and glitches, which can be frustrating and disruptive.Customer support: While Mindbody offers customer support, some users have reported slow response times and difficulty in getting their issues resolved.Limited customization: Some users have reported that Mindbody's templates and design options are limited, which can make it challenging to create a unique and personalized brand.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.

Thomas
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2023

Gym membership user review

Pros

It's a very easy to use product, I can schedule all my classes with ease.

Cons

Sometimes the App crashes and I need to login again. At least once a week.

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