About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios. Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well. Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed. Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration. Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.
Mindbody Software - Mindbody Reporting
Mindbody Software - Online booking
Mindbody Software - Mindbody Point of sale
Mindbody Software - Mindbody Staff dashboard
Mindbody Software - Mindbody Multiple devices
Mindbody Software - Mindbody Reporting - thumbnail
Mindbody Software - Online booking - thumbnail
Mindbody Software - Mindbody Point of sale - thumbnail
Mindbody Software - Mindbody Staff dashboard - thumbnail
Mindbody Software - Mindbody Multiple devices - thumbnail

Mindbody pricing

Mindbody paid version starts at $129.00/month.

Starting Price:
$129.00/month
Pricing Details:
Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $239: Keep your clients coming back with email campaigns and text confirmations. Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.
Free Version:
N/A
Free trial:
N/A

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Mindbody Reviews

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 2,067 View all reviews
Garrett E.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 06/09/2019

Learn It and Use It

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered

WellnessLiving

Reasons for Choosing Mindbody

This handles so much more of the business operations

Switched From

WellnessLiving

Reasons for Switching to Mindbody

it is a clear leader in the field
Tatiyana B.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 10/03/2021

I like it but..

Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Alternatives Considered

Square Appointments, Booker, Vagaro and Rosy

Reasons for Choosing Mindbody

I outgrew schedulicity and needed more features that they weren't offering at the time.

Switched From

Schedulicity

Reasons for Switching to Mindbody

Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015.
Ryan C.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 10/12/2020

Way too expensive for what you get. Currently the online booking App displays doesn't work

Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.)

It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue.

This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.

Pros

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Cons

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.)

The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly.

The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible.

The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

Jeff K.
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
4

4
Reviewed on 28/07/2021

Missing basic functions that a small business can't afford to be without

Pros

It's well known so your clients will recongnise it. Not suitable for spa or salon, maybe it's ok for gyms or classes.

Cons

1. No option to take a deposit at the time of booking! Only an option to do it manually and pray that customers will do it of thier own accord or pay a staff member to sift through all your appointments and call people. Mindbody will only force customers to pay in full at the time of booking (very agressive) or pay nothing and leave your business a sitting duck for no-shows. Ridiculous in 2021. Quick way to kill a small business with constant no-shows and wasted time. Seems like such a basic function that every software should have!!!!

2. Mindbody does not play nice with others, you are forced to use thier POS system and pay astronomical processing fees. Venmo, paypal and quickbooks offer merchant processing for much less but there is zero viable option to intergrate them. POS system options from them are also from the dinosaur ages, no option for contactless? ITS 2021!!!!

3. Confirmation emails/texts can not be customized depending on appointment type, this leaves you unable to customize anything thats automatically sent and only allows you to enforce blanket policies. Not good enough for such expensive software and not suitable for spas or salons offering various different services.

Kurt V.
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/12/2019

MindBody for Small Gym

Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pros

Easy to use, very intuitive. Set up took almost no time at all.
MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory.
The software is flexible enough to handle multiple users and expand when needed.
The software will also take into account independent contractors.
Most functions are very user friendly and mistakes are easy to correct.

Cons

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds.
It can take time to put together information for sales tax, most of my business, 95%, is service related.
All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Alternatives Considered

Zen Planner and Zendesk

Reasons for Choosing Mindbody

RhinoFit didn't have the flexibility I needed and wasn't as intuitive

Switched From

RhinoFit

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