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About isolved
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.
isolved pricing
isolved does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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isolved Reviews
Feature rating
5 reviews of 548
View all reviews
Madeline
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 21/07/2023
Consistent, efficient, and supportive
My experience over the years has been excellent. Even when concerns come up, they are addressed and resolved professionally and with empathy.
Pros
The iSolved platform is well integrated and easy to use. Most recently, the tax team has been phenomenal is resolving time sensitive issues. Their follow up has been appreciated.
Cons
What I personally like least makes iSolved one of the reasons it works well. Dealing with different teams for different areas can be a challenge but it provides specialist to expert level support while the help desk centralizes and divvies up the tasks as needed.
Alan
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
4
Reviewed on 04/09/2023
Payroll processing and HR data entry in one place is great
The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.
Pros
We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.
Cons
On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.
Response from isolved
Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!
Replied 25/10/2023
Kaitlyn
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 05/08/2024
Isolved Product
Overall the process has been great when working with Isolved.
Pros
What I like most about Isolved is that it is user friendly and has alot of capabilities for a HCM software.
Cons
Isolved Tax Updates See if there are more features to make it more effective.
Response from isolved
Thank you for sharing your positive experience with isolved. We have noted your concerns about the tax software and tax updates and will explore ways to address these areas.
Replied 27/08/2024
Aleksandra
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 31/07/2024
Reissue check fees and no customer service reps to talk to
Long customer service wait times. No pick up after 15 minutes.
Pros
Long customer service wait times. No pick up after 15 minutes.
Cons
Long customer service wait times. No pick up after 15 minutes.
Response from isolved
We're truly sorry to hear about your negative experience with isolved. We strive to provide excellent service and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your satisfaction is important to us, and we would like the opportunity to make things right. Please reach out to us directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing these matters to our attention.
Replied 27/08/2024
Tanya
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 02/08/2024
iSolved Review
Our experience with iSolved is great! We are so happy with their product and customer service is knowledgeable.
Pros
We thoroughly enjoy iSolved Payroll product. Since switching over to iSolved from ADP we have saved some much time, effort and money with their efficiencies and integrations.
Cons
Can't say I dislike anything about iSolved. They are awesome!
