About isolved

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.
isolved Software - isolved
isolved Software - Employee Calendar
isolved Software - LMS Main Page
isolved Software - Time Entry Grid
isolved Software - Time Off Balances
isolved Software - isolved - thumbnail
isolved Software - Employee Calendar - thumbnail
isolved Software - LMS Main Page - thumbnail
isolved Software - Time Entry Grid - thumbnail
isolved Software - Time Off Balances - thumbnail

isolved pricing

isolved does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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isolved Reviews

Feature rating

Value for Money
3.9
Functionality
3.9
Ease of Use
3.9
Customer Support
3.7
5 reviews of 520 View all reviews
Celeste
Celeste
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/09/2022

I Love iSolved!

Pros

I liked that iSolved People Services is easy to implement and customize.
*Payroll process is easy
*online time cards and employee adaptive experience are great!
*Online onboarding for new employees is easy to use and makes data entry easier

Cons

There's so much that iSolved offers and can customized, I would like to get more information on what I can do.
Employee adaptive experience app some times glitches and makes it hard for employees to you. I also wish it was an app in the App Store.

Alan
Alan
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 04/09/2023

Payroll processing and HR data entry in one place is great

The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Pros

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Response from isolved

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Replied 25/10/2023
Sarah
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2024

Happy Customer

Pros

Their great customer support and ease of use.

Cons

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

Chrissy
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 03/12/2019

Horrible Customer Service

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Mike
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 24/04/2024

Isolved in my experience

Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Pros

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Cons

Service response is lacking at times. I would like the response to questions or issues to be more timely.

Response from isolved

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions.

Replied 21/05/2024

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