About Nextiva
Nextiva pricing
Nextiva does not have a free version but does offer a free trial. Nextiva paid version starts at US$30.95/month.
Alternatives to Nextiva
Nextiva Reviews
Feature rating
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Since 2014 - Still very important to our business model
Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back.
Pros
Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that).
Cons
I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Reliable phone service for our US and EU support centers
Pros
We do get good connection to the US numbers even with some of our agents being located in EU. We also didn't have many migration issues from a legacy expensive phone service providers. We migrated our 2 1-800 numbers without a problem. However we did get an issue with receiving SMS messages which was quickly fixed by support.
Cons
The new NextivaONE app is somewhat slower to the older version. Hope they can fix it soon.
Alternatives Considered
8x8 X SeriesReasons for Choosing Nextiva
It was costly, hard to manage, no web interface.Reasons for Switching to Nextiva
Based on some reviews we decided to go with Nextiva. It is more expensive but reliability and good connection from/to EU locations was a priority for us.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
New version of application loses all contact phone numbers. No way to port contact numbers
I have been using Nextiva for about 5 years. Phone service is good. Some issues, but the were usually resolved. (getting to support can take a long time) Now they are upgrading their desktop app to a new version NextivaOne. When you upgrade they try to move your stored contacts to the new version. The problem is that they only port "Personal Phone Number" to the new app. To clarify: When you create a contact in the current app you can enter Display Name, First Name, Last Name, Work Phone, Extension, Mobile Phone, Personal Phone and more. They only port "Display Name" and "Personal Phone" (the last phone number in the form). They don't port "Work Phone" (the first phone number in the form) All my personal phone numbers are blank. This means that it ports Display Name , but no phone number. This is a phone app. They are unwilling to create a utility to export contacts. They are unwilling to add a little code to the port that would find one phone numberif "Personal Phone" is blank (this is supposed to be a business application, why would I have only personal phone numbers?) I contacted their support. They maintain that there is "NO WAY" to do this. Really? It is perhaps a dozen lines of code to copy a different phone number if "Personal Phone" is blank. If I have to re-enter all my contacts, perhaps it is time to go shopping for a better VOIP service.
Pros
Phone quality is fine. App for PC and Mobile Phone. Works with VOIP handset.
Cons
New version of application loses all contact phone numbers. No way to port contact numbers
Response from Nextiva
Hello, ProFixSales. Thank you so much for sharing your review with us.
We appreciate your feedback as our team is actively making improvements and deploying bug fixes to our apps. If there's anything we can help you with, please feel free to send us an email at [email protected], mentioning your feedback and we'll make sure to have our support team get back to you ASAP with assistance.
Thank you.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
It's expensive, but they have really good customer service.
It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want.
Pros
It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments.
Cons
There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting.
Alternatives Considered
RingCentral MVPReasons for Choosing Nextiva
We needed more robust functionality than Google voice was offering.Switched From
Google VoiceReasons for Switching to Nextiva
At the time, this had more functionality.- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
I like it. Have been using it for almost 2 years now.
It has been great overall. It does what we need it to do and offers flexibility and ease of use.
Pros
Nextiva offers a lot of flexibility as far as has call routing, group flows. It has very useful reports available. Very easy to set up new users.
Cons
It used to take a bit of time for customer service to help with issues but this has greatly improved. I am pretty happy about it at the moment. For some reason, the mobile app is not available in my country (Colombia).
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