About Sapaad

Sapaad is a cloud-based point of sale (POS) and restaurant management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), customer relationship management (CRM), back-office management, inventory management, delivery management, kitchen display system, and reporting within a suite. Sapaad features multi-location management, which enables users to monitor business from a single screen and make changes to menus across locations. The product is compatible with touchscreens and standard click screens. Sapaad offers inventory management, customer management, e-commerce/online ordering, and delivery call center as add-on modules. It also offers integration with leading accounting software, such as Xero and Tally, and food and delivery partners such as Deliveroo, Zomato, Foodpanda, GrabFood, Talabat, Lalamove, Quiqup, Lyve and more. Sapaad features monthly and annual subscription pricing based on the number of locations. The solution also allows users to connect to unlimited devices.
Sapaad Software - Cool POS Screen
Sapaad Software - Customizable Kitchen Display System (KDS)
Sapaad Software - LIVE Business Dashboard
Sapaad Software - Restaurant CRM Solution
Sapaad Software - Home Delivery Management
Sapaad Software - Inventory Management
Sapaad video
Sapaad Software - Cool POS Screen - thumbnail
Sapaad Software - Customizable Kitchen Display System (KDS) - thumbnail
Sapaad Software - LIVE Business Dashboard - thumbnail
Sapaad Software - Restaurant CRM Solution - thumbnail
Sapaad Software - Home Delivery Management - thumbnail

Sapaad pricing

Sapaad does not have a free version but does offer a free trial. Sapaad paid version starts at US$53.99/month.

Starting Price:
US$53.99/month See pricing details
Free Version:
No
Free trial:
Yes

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Sapaad Reviews

Feature rating

Value for Money
3.7
Functionality
4.0
Ease of Use
4.5
Customer Support
4.5
5 reviews of 35 View all reviews
Chad
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2018

Easy-to-use system. Top notch customer service!

Pros

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory.

It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on.

Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Cons

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Response from Sapaad

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

Replied 09/07/2019
thiru
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 25/03/2022

Simple, Easy to use

Pros

POS Integration with 3rd Party,
Online Ordering system

Cons

1. don't have Nondiscountable items, when we have to give discounts for the total bill. it also affects the promo items. 2. SMS OTP issues, customers not willing to do this process, the login process is simple.
3. CRM does not collect more data and is not useful for promotion. like, retarget the customers.
4. it does not have many options for discounts in online ordering.. like buy 1 get 1 free, the second item 50% off
5. it does not have any feedback forms or surveys.
6. Do not have any option to share the invoice via WhatsApp / email. the still traditional way of printing
7. Sappad online, header section ok.. footer section need to modify. like adding Sm links, address, contact numbers
8. Reports do not have control for date/time. for example. if we give access to see business report for cashier, to settle the payments daily. they can able to see the report for the whole year.. its not good for restaurant owner view.
9. Need training mode, to train people without affecting the regular data.
10. Very hard to draw area for delivery section. if we draw manually.. some areas missing.
11. do not have options to collect a delivery fee, ie. order below $50, will get a delivery fee of $5 and an order value above $50 will be free delivery like these options unbale to make it
12. Food delivery time must be calculated delivery time(based on the delivery area) + Preparation time.
It simply calculates short and long-distance as same. also showing the same for pickup

Response from Sapaad

Thanks a lot for your review!

Replied 16/05/2022
Mark
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
3

2
Reviewed on 31/05/2021

Not Worth the Low Cost!!!

I think the people at Sapaad want to do a good job, everyone I have talked to has been very polite. However kindness does not take away from the fact that this entire software is a Beta version at best and not ready for actual implementation in a full service restaurant. I don't even think it would be good for QSR. I

Pros

Absolutely nothing. The inventory program is possibly the only redeeming quality of this product, but it is mediocre at best

Cons

Where do I begin!
- Unable to enter tips on Walk-In Orders
- Unable to merge tables
- Unable to make a floor layout for your dining room
- KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket
- Servers have to log in using an email and password, no keycode for quick entry
- If you would like to enter in discounts, server must either have full access to give discounts or they must log off and the manager must log in, in order to give discount
- Tagging food items for proper reporting is a convoluted process
- Inventory system is not designed to consider purchasing alcohol

Response from Sapaad

Hi Mark - We're sorry to hear that the product has not lived up to your expectations. We are continually iterating and working to improve our solutions. We would request you to contact our support team if you are still facing issues with the product.

Replied 12/01/2022
Zakarya
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 08/08/2018

Best customer service over competition!

Pros

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go.

What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Cons

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen.

Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Response from Sapaad

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

Replied 09/07/2019
Nicola
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 08/08/2018

Easy access of monitoring sales and identifying trends

Pros

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Cons

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Response from Sapaad

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

Replied 09/07/2019

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