About HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more. HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing. The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more. HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - HubSpot CRM track interactions
HubSpot CRM Software - HubSpot CRM email
HubSpot CRM Software - HubSpot CRM lead timeline
HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline - thumbnail
HubSpot CRM Software - HubSpot CRM track interactions - thumbnail
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HubSpot CRM Software - HubSpot CRM lead timeline - thumbnail

HubSpot CRM pricing

HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Pricing Details:
HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit. Starter: $50/month or $600/year Professional: $1780/month or $19200/year Enterprise: $4000/month or $48000/year
Free Version:
Yes
Free trial:
Yes

Alternatives to HubSpot CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and... Learn more

Salesforce Sales Cloud

The Salesforce Sales Cloud is an on-demand CRM platform offering applications for small, midsize, and enterprise... Learn more

Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales... Learn more
Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions... Learn more

Agile CRM

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses.... Learn more

Insightly

Insightly is a SaaS-based CRM solution targeted at growing mid-sized businesses. More than 1.5 million users worldwide... Learn more

HubSpot CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,716 View all reviews
Juan M.
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/09/2021

The go-to-CRM for startups growing from small to medium fast

An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Pros

Hubspot is effortless to set up and intuitive to use.
It counts with a vast array of features although it doesn't get overly complicated.
Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Cons

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM

Hubspot was more known. It integrated better with Google suite

Switched From

Zoho CRM

Reasons for Switching to HubSpot CRM

Hubspot was cheaper
David O.
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

5
Reviewed on 14/01/2021

HubSpot CRM is a Great Entry Level Contact Manager

I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts

Pros

HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well!

Cons

While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free.

Alternatives Considered

Zoho ContactManager and Act!

Reasons for Choosing HubSpot CRM

ACT is an extreme dated product and would have been costly to keep using.

Switched From

Act!

Reasons for Switching to HubSpot CRM

HubSpot CRM is easy to use and free
Harry S.
  • Industry: Civil Engineering
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 14/10/2021

Surely it can do that?

Pros

This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...

Cons

As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right?

This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream.

The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. [email protected] or [email protected]) - rather, Hubspot requires users to send from their individual email (e.g. [email protected])

Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected]

It's no brainers like this that force you to question Hubspot's services.

Renato G.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/07/2021

Awesome CRM for Small Business

Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Pros

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Cons

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Alternatives Considered

ConvertKit

Reasons for Choosing HubSpot CRM

More features in hubspot to connect with landing pages and emailing.

Switched From

Mailchimp
Eric P.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/03/2021

Free but just as powerful as paid

Integration with various 3rd party services make using hubspot crm a delight.

Pros

The price point of free makes hubspot crm a very attractive choice , but free isn't enough if it doesn't pull its weight. Fortunately hubspot crm hits all of the main functionality points with ease of use and fast response.

Cons

There are a few features that are behind a premium paywall but that's to be expected with a free service.

Alternatives Considered

SugarCRM, Zoho CRM and Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM

We needed a simpler solution for marketing automation and while hubspot crm does not provide marketing automation, the system we switched to does not have a crm bundled. So when we went hunting for a simple crm, hubspot was the clear choice.

Switched From

SharpSpring

Reasons for Switching to HubSpot CRM

The forever free option made the choice easy.

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