About HubSpot CRM









HubSpot CRM pricing
HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at US$0.00.
Alternatives to HubSpot CRM
HubSpot CRM Reviews
Feature rating

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Easy to Use Popular CRM for Small Businesses
Hubspot CRM is an awesome CRM that I have set up for many of my clients with small businesses. It is easy to deploy, implement and maintain. It is also easy to teach to clients and there is low learning time. While not the most powerful CRM, it is surely the best CRM for small businesses. I highly recommend Hubspot CRM to every small business.
Pros
The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.
Cons
There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.
Alternatives Considered
Dynamics 365Reasons for Switching to HubSpot CRM
Hubspot was recommended by many of my co-workers and also has a free plan.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Maximizing Efficiency with HubSpot CRM
It adds to our company's customer relationship management. The simplicity of use is one of the features that really stands out to me. Even non-technical users can easily manage their customer data and interactions thanks to the user-friendly interface and simple navigation. The software also seamlessly integrates with our current tools and systems, which has greatly increased the effectiveness of our processes. The volume of data and information that HubSpot CRM can store and track is another impressive feature. It has been incredibly beneficial to have a complete picture of our customer relationships to be able to keep track of all customer interactions, notes, and history in one location. Overall, I've had a good experience using HubSpot CRM, and I think it's helped our business relationships with customers succeed.
Pros
It is very user-friendly and easy to use. It is helpful to have all of my customer information in one place, making it easy to access and manage. The software offers a wide range of helpful marketing and sales tools, which has helped me automate many of my tasks and work more efficiently.
Cons
It can occasionally be overwhelming and difficult to use, in my experience as a user of the program. Although the abundance of features is undoubtedly a strength, it can also be a disadvantage for teams that lack technical expertise or for users who are less familiar with the software. Technical issues and slow performance have also happened to me, which can be annoying and hinder my workflow. Smaller businesses may also find the cost of the software to be a bit high, and there may be some restrictions on customization and tool integration. Overall, I think there is room for improvement in the software's stability and usability, despite my appreciation for its strength.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Surely it can do that?
Pros
This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...
Cons
As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right?
This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream.
The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. [email protected] or [email protected]) - rather, Hubspot requires users to send from their individual email (e.g. [email protected])
Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected]
It's no brainers like this that force you to question Hubspot's services.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Hubspot CRM offers the most complete free Customer software for startups and professionals!
After you get used to the workflow of Hubspot, it is a breeze to use. Contacting new clients and adding them to Hubspot in no time becomes second nature. I also have Hubspot open during a Zoom call. I add some notes that I want to discuss, and report the full call just after we closed the call.I can then directly send an email with all the details to the other party.
Pros
The ease of use and many features that Hubspot CRM offers. Especially considering it is free software!I have tried out a few paid variants online, but I still fallback to Hubspot.That is saying something!
Cons
This might sound weird, but sometimes the options are just to many. In my opinion, a solid and simple workflow helps with productivity. With Hubspot, you often have too many options for your needs. Not a huge problem, but I noticed that a few of my clients (including me in the beginning) where overwhelmed with all the features it offers.
Alternatives Considered
Zoho CRMReasons for Choosing HubSpot CRM
A combination of the pricing and lack of features in Zoho.Hubspot still has the most complete platform, and once you get used to its workflow, it becomes a valuable toolbox.Switched From
Zoho CRMReasons for Switching to HubSpot CRM
The amount of features Hubspot offers has not been beaten by any other software.And, it is free!- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pricy but top tier features and excellent support
We use HubSpot for customer communications, internal communications, sales efforts, and customer interaction tracking
Pros
I know that when I run into an issue or I am stumped about how to complete my goal, the hubspot team will be ready and able to help me! We have called them countless times and they hit it out of the park every time! Whether it is building out automation trees or fixing email formatting, their team knows their stuff and they are very good about following up!
Cons
This is a great product and you also pay for that quality. HubSpot is a very pricy subscription for us. We have tried to scale down our bill and it's nearly impossible. Once you are spending a certain amount, do not expect to be able to downsize/rightsize.