About Shiji ReviewPro Guest Experience Platform

Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Our powerful Guest Experience Platform allows you to aggregate, view and, manage all your guest feedback and competitors’ data in one central dashboard so you can make data driven decisions at your property and drive revenue.​ Collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, survey response, or messages, and respond your way – automatically, manually, or a hybrid model.​ The platform is constantly updated and improved, with a basis of over a decade in leading hospitality tech, incorporating the latest innovation in AI and automation.​ Full flexibility allows you to configure the platform to mirror the internal structures of your team and support your business goals. Staff receives personalised views, alerts, and reports with 360 visibility and escalation rules for management to ensure internal KPIs are set and met.​ Get as granular as you need into your guest experience data by customizing views and creating reports on specific segments, traveller types or departments. ​ The integrated platform plays with the other systems you already have in place, so you can make the most of your investment from day one.
Shiji ReviewPro Guest Experience Platform Software - ReviewPro hotel survey
Shiji ReviewPro Guest Experience Platform Software - ReviewPro statistics
Shiji ReviewPro Guest Experience Platform Software - ReviewPro results
Shiji ReviewPro Guest Experience Platform Software - ReviewPro Global Review Index (GRI)
Shiji ReviewPro Guest Experience Platform Software - ReviewPro templates
Shiji ReviewPro Guest Experience Platform video
Shiji ReviewPro Guest Experience Platform Software - ReviewPro hotel survey - thumbnail
Shiji ReviewPro Guest Experience Platform Software - ReviewPro statistics - thumbnail
Shiji ReviewPro Guest Experience Platform Software - ReviewPro results - thumbnail
Shiji ReviewPro Guest Experience Platform Software - ReviewPro Global Review Index (GRI) - thumbnail
Shiji ReviewPro Guest Experience Platform Software - ReviewPro templates - thumbnail

Shiji ReviewPro Guest Experience Platform pricing

Shiji ReviewPro Guest Experience Platform does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Shiji ReviewPro Guest Experience Platform

Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features...
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities...

Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding...

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...

Intercom

Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform...

EcholoN

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets,...

Shiji ReviewPro Guest Experience Platform Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
3.5
Customer Support
3.8
4 reviews of 4 View all reviews
Larissa
  • Industry: Market Research
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/03/2020

Increase your business with ReviewPro!

I have helped my husband with his cleaning business using ReviewPro. Your online reputation is VITAL and it is so important to have as many positive reviews as possible because it brings you so much more business. ReviewPro has helped us to accomplish this and is so easy to use!

Pros

I love how easy it is to send your clients requests for reviews.. and with the link right there so it is easy for them to review you! I especially love the text message feature.

Cons

I have no complaints about ReviewPro! I think it is so important to build up your online presence with as many positive reviews as you can so this software is wonderful!

Aaron
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 19/02/2020

ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence

Pros

The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use.

The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about.

Cons

Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price.

Verified Reviewer
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 29/10/2018

Don’t use it if you are a small hotel

Pros

Nothing. Probably it is good for a big hotels

Cons

Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business

Verified Reviewer
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/06/2018

Great product to support your reputation

Pros

It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made.

Cons

None! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are.

Related categories