About ReviewPro for Restaurants

ReviewPro is a reputation management software designed to help hotels and restaurants use customizable surveys to gather online feedback and improve the brand experience with guests. It includes an auto-case management module, which lets administrators streamline follow-up activities on provided feedback, assign tickets to resolve issues, and collect live requests from various review websites on a unified dashboard. Features of ReviewPro include multi-channel communications, reporting and analytics, artificial intelligence-enabled chatbots, sentiment analysis, case management and more. Administrators can track reviews to gauge a ranking of an individual or group of hotels against an industry-standard global ranking index (GRI). Additionally, users can configure real-time alerts and warning notifications for changes in key performance indicators gathered through surveys. It provides an API, which lets businesses integrate the system with several third-party applications. Pricing is available on request and support is extended via email, knowledge base and other online measures.
ReviewPro for Restaurants Software - ReviewPro hotel survey
ReviewPro for Restaurants Software - ReviewPro statistics
ReviewPro for Restaurants Software - ReviewPro results
ReviewPro for Restaurants Software - ReviewPro hotel survey - thumbnail
ReviewPro for Restaurants Software - ReviewPro statistics - thumbnail
ReviewPro for Restaurants Software - ReviewPro results - thumbnail

ReviewPro for Restaurants pricing

ReviewPro for Restaurants does not have a free version. ReviewPro for Restaurants paid version starts at N/A.

Pricing Details:
Contact Shiji Information Technology Spain directly for pricing details.
Free Version:
No
Free trial:
N/A

Alternatives to ReviewPro for Restaurants

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,... Learn more
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features... Learn more

monday.com

monday.com, an award-winning collaboration and project management platform, helps teams plan together efficiently and... Learn more
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding... Learn more

EcholoN

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets,... Learn more
Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries... Learn more

ReviewPro for Restaurants Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
3.5
Customer Support
4
4 reviews of 4 View all reviews
Larissa E.
  • Industry: Market Research
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/03/2020

Increase your business with ReviewPro!

I have helped my husband with his cleaning business using ReviewPro. Your online reputation is VITAL and it is so important to have as many positive reviews as possible because it brings you so much more business. ReviewPro has helped us to accomplish this and is so easy to use!

Pros

I love how easy it is to send your clients requests for reviews.. and with the link right there so it is easy for them to review you! I especially love the text message feature.

Cons

I have no complaints about ReviewPro! I think it is so important to build up your online presence with as many positive reviews as you can so this software is wonderful!

Aaron C.
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 19/02/2020

ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence

Pros

The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use.

The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about.

Cons

Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price.

Verified Reviewer
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 29/10/2018

Don’t use it if you are a small hotel

Pros

Nothing. Probably it is good for a big hotels

Cons

Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business

Verified Reviewer
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/06/2018

Great product to support your reputation

Pros

It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made.

Cons

None! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are.

Related categories