About Coupa












Coupa pricing
Coupa does not have a free version.
Alternatives to Coupa
Coupa Reviews
Feature rating

- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Coupa - The Expense Manager for your business
Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.
Pros
Coupa Expense is easy to use. The following features are most amazing to me -
1. Requisition and PO management.
2. Approval DoA/flow chart is very easy to assign.
3. Reimbursement process is simple.
4. Multiple currency is available.
5. Full spent analysis report feature.
Cons
Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Bolt-On to NetSuite
Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite
Pros
The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely
Cons
the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote
Alternatives Considered
NetSuite- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Horrible product with worse support
Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of [all] the last chat person just HUNG UP ON ME [via chat] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution.
Pros
I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.
Cons
I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.
- Industry: Outsourcing/Offshoring
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Coupa experience
Positive experience
Pros
The quick response and also gathering remarks from validators to adjust things if needed
Cons
Sometimes we need to add more details to give full view for approval process
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Coupa
Overall experience is positive considering the time it saves and power it gives to its users .
Pros
Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth
Cons
Sometimes it hangs and does not respond but it happens rarely
Related categories
- Contract Lifecycle Management Software
- Purchasing Software
- Supplier Relationship Management (SRM) Software
- Procurement Software
- Order Fulfillment Software
- Contract Management Software
- Spend Management Software
- Billing and Invoicing Software
- Supply Chain Management Software
- Financial Reporting Software