About MiCloud Connect
MiCloud Connect pricing
MiCloud Connect does not have a free version but does offer a free trial.
Alternatives to MiCloud Connect
MiCloud Connect Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Company Phone/IM Service
Pros
My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.
Cons
No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very intuitive to use - very little training required
Overall works very well, is easy to use and is a good business tool.
Pros
It is an easy program to learn - very little, if any training needed. We use the system for calls in general but also for sales and support lines with rollovers. It is easy to call people via the PC, conference and transfer calls. It also displays extensions, if people are already on calls, etc. which is very helpful when trying to route customers to an available rep.
Cons
It seems like it sometimes conflicts with some programs and auto-logs people out. Maybe this is sometime we have setup incorrectly, but we have had it happen with a few different users. It will auto-log them out, but yet appear, on their screen that they are logged in.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Telephone software that cost way more than it was worth.
This software was an upgrade to our previous system, so the functionality of being able to perform changes /additions/deletions on line through a browser was very helpful.
Pros
This was quite an upgrade from our previous telephone software, so many of the features are an upgrade from what we had before. The software that each employee uses on a daily basis for their individual phones is helpful. It gives you minimal information, but is helpful in connection with each user and desk phone.
Cons
As an administrator I do not feel like the software is user friendly. Half of the symbols that represent functions on the phone system, don't even make sense to me. I end up going through each and every "main menu" item to get to every sub menu item searching for what I need. The purchase of this type of phone system (and the subsequent software) would have been optimal maybe 3-5 years ago, but doesn't function exactly as was told to us by the sales team. We were quite interested in the instant message and conference features available on the software, only to find out that the instant message feature is separate and requires its own dedicated server and separate installation. The tele-conference features were out of date and are much better met with a software like GoTo Meeting.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
CS Manager
Pros
I'm able to see which of my CS agents are logged in and available to take calls, as well as sign them out of the system if they're away from their desk. The analytics are really powerful and allow me to schedule lunches and breaks according to when our slow times occur throughout the day.
Cons
The reporting could be more up-to-date. Looking at the average call times is usually 15 minutes behind.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very good phone for office use
Pros
Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.
Cons
Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.
