Google Voice

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Google Voice

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console. Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices. Google Voice facilitates integration with other applications of G Suite such as Hangouts Meet, Google Calendar and more. Pricing is available on monthly subscriptions and support is extended via phone and other online measures.
Google Voice Software - Google Voice calls screenshot
Google Voice Software - Google Voice messages screenshot
Google Voice Software - Google Voice transcribed voicemail screenshot
Google Voice video
Google Voice Software - Google Voice calls screenshot - thumbnail
Google Voice Software - Google Voice messages screenshot - thumbnail
Google Voice Software - Google Voice transcribed voicemail screenshot - thumbnail

Google Voice pricing

Google Voice has a free version and does not offer a free trial. Google Voice paid version starts at US$10.00/month.

Starting Price:
US$10.00/month
Free Version:
Yes
Free trial:
No

Alternatives to Google Voice

Google Voice Reviews

Feature rating

Value for Money
4.6
Functionality
4.4
Ease of Use
4.6
Customer Support
4.2
5 reviews of 683 View all reviews
Rick
Rick
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 23/05/2022

Google Voice is our primary phone service

Google Voice is the BEST way to have a second phone number on your cell phone. It's been our primary work phone number for many years.

Pros

Being mobile and working perfectly on my cell phone is by far the best feature.

Cons

I wish I could more easily have more phone numbers connected to my Google account.

Verified Reviewer
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 14/11/2021

Long lasting free integratabtle phone services

I've had a great experience. It's one of the longest running apps I've used on a daily basis and Google always keeps it up to date and has consistently brought new integration possibilities out to keep it worthy. Plus it's free. When I've changed carrier services I've always been able to count on voice to have me stay reachable. I never have to worry about keeping the bill paid to keep my number active.

Pros

Its free for text to anyone and any number and calling to any US number is free. Ive been using with the same number for about 10yrs. The Google voice number has lasted longer than my paid carrier numbers. It integrates with paid carriers so texting can be done without an internet connection. Forward incoming calls to your carrier number. Have voicemails transcribed so you don't have to listen to them. Record live telephone calls. Protect your personal number and give businesses your voice number. Did i mention it's free?

Cons

There are a lot of options like recording live calls and voicemail transcribing but it could have so much more but honestly you can perform nearly everything you need from it's free package. It does become an issue with some services because the phone number is considered VoIP or an internet number and not a "real" number and using it to sign up for things can't be done. However; it's becoming more and more accepted as life becomes more intwined with technology

Amanda
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 30/06/2021

Google Voice

Google voice has been a long time solution for voicemail. It is very useful for voicemail, and keeping a number.

Pros

This software lets me keep a phone number that will not change, even if my cell phone numbers change. This number is also useful in cases where only wifi is accessible.

Cons

When it forwards to my cell number, the recording "you have a call from ..., to answer, press 1", it sometimes malfunctions. I press 1, and it goes to voice mail anyway, causing me to miss the call.

Eugene
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
0

5
Reviewed on 27/12/2023

A Reliable and Trusted VOIP solution

Pros

This product has allowed us to start with almost no cost and has scaled with the company. The best part about Google Voice is it’s reliability and easy to use interface.

Cons

The features are lacking, especially the mobile application.

Aziz
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/04/2021

Google Voice for Non-Profit

Google has been pushing out new features and making their product competitive with other products already on the market. The integration with all other Google Workspace products makes this even better as there is less setup/configuration required when rolling out these products.

Pros

Both the web version and app are accessible for our visually impaired users. The integration with our Google Contacts and Google Workspace directory is convenient.

Cons

Not having access to 3 way calling is inconvenient as sometimes as an IT support person I need to get the support reps from other companies on a call with our end users.

Alternatives Considered

Zoom Phone

Reasons for Choosing Google Voice

RingCentral was much more expensive and not accessible enough for our visually impaired users.

Switched From

RingCentral MVP

Reasons for Switching to Google Voice

Better pricing and better/easier integration with the Google Workspace products.

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