About Phonexa

Phonexa Call Logic is a cloud-based solution that enables businesses to gain data insights into marketing calls and campaigns, improving return-on-investment (ROI). It allows users to capture caller demographics, analyze inbound traffic and create comparative reports for clients/vendors. Key features of Phonexa Call Logic include interactive voice response (IVR), automatic call distributor (ACD), predictive modeling and call recording. It comes with a call tracking module, which allows businesses to track leads across online/offline channels and receive information related to quality or statuses via visual representations. Additionally, professionals can utilize local, toll-free and vanity numbers to enhance the brand value. Phonexa Call Logic offers an application programming interface (API), which lets businesses integrate the solution with third-party systems such as Google Analytics, Salesforce and more. It is available for free and on monthly subscriptions and support is extended via phone, email, live chat, and other online measures.
Phonexa Software - Phonexa Call Logic all devices
Phonexa Software - Phonexa Call Logic dashboard publisher summary
Phonexa Software - Phonexa Call Logic performance summary
Phonexa Software - Phonexa Call Logic all devices - thumbnail
Phonexa Software - Phonexa Call Logic dashboard publisher summary - thumbnail
Phonexa Software - Phonexa Call Logic performance summary - thumbnail

Phonexa pricing

Phonexa does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Phonexa Reviews

Feature rating

Value for Money
4.8
Functionality
4.9
Ease of Use
4.7
Customer Support
5
5 reviews of 45 View all reviews
John
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 04/04/2023

Massively Robust. Incredible service and support.

We have large buyers who have unique needs and Phonexa delivers. If they don't have a function to support our need, they've built it. Yes, it's fast and reliable, but any other software can claim that. They're differentiator is that they really do act as an extension of the business, taking ownership of tasks and communicating clearly about status and objectives.

Pros

We have a lot of atypical workflows for our lead/call buyers. Phonexa has worked closely with us to make sure we can work smoothly with all of them - which is exactly what they said they'd do when we were vetting them. They have way more features and flexibility than the other SaaS's we tested, too.

Cons

Features and flexibility means complexity - and Phonexa can be complex, depending on how deeply you use it. But doesn't it say something that what I like least about Phonexa is it's robustness and ability to handle pretty much everything we've thrown at them? Not a lot of complaints about Phonexa from me.

Michael
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2022

Cost efficient all-in-one platform versus paying for multiple platforms with singular...

in one word "Fantastic"!

The reporting dashboards have been able to show us trends in the data immediately signaling potential issues or red flags. This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.

Pros

The ease of having all of your marketing automation and accounting in one place

Cons

Some reporting on the customer side needs customization but the Phonexa team (especially Mohd Abbas ) are ready, willing and able to tackle our modification requests.

Alternatives Considered

Ringba and Invoca

Reasons for Choosing Phonexa

We were considering adding a 4th platform to handle all our tracking and invoicing needs, until we found Phonexa which enabled us to use just theirs.

Switched From

Retreaver

Reasons for Switching to Phonexa

The integrated billing platform and ability to expand into other forms of lead generation products such as sms, emails and link tracking tools.
Jesse
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/07/2023

Powerful LMS Tool with Top Tier Support

Every week I find a feature that ought to be built and every week I help their dev team grow their product. It has also perfectly fulfilled its core functions. Its distributes and sends leads to out sales team in a quick and traceable method.

Pros

The onboarding team is amazing. Hands down amazing. Best ever! They are patient, kind, and dedicated to making their product work for you.The support and developer teams at Phonexa are some of the best assistance teams I have ever worked with.

Cons

The UIIts clunky, boxy, looks like win95 and functions like it too

Alicia
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 18/08/2020

Nasser is the best

Pros

Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.

A hard worker.

Also, ALWAYS makes time to meet with me.

I would hire him if i could!

Cons

Set up is miserable so much to do............

Olivia
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2023

First in Class Customer Support

Pros

We looked for software that could handle a different part of our business and reviewed several options, but Phonexa quickly took the lead. From our initial discussion with [sensitive content hidden], who took his time explaining all the platform had to offer (it has so many unique features – too many to list!) to the onboarding process, where [sensitive content hidden], our primary onboarding support contact, devoted his time to ensure we were able to utilize the system effectively and now we have the Customer Success team, [sensitive content hidden], who is responsive and a joy to work with - we are blown away on the customer attention and overall support Phonexa had to offer. We enjoyed reviewing our traffic easily and troubleshooting any error failures so we could quickly investigate the issue. Starting with new software and system can be intimidating, mainly if you are used to your current system. Still, Phonexa’s interface is easy to use, and you can rely on a competent and customer-focused Phonexa team every step of the way.

Cons

Starting over with a new system requires time, and it will take time to learn the interface. But, with [sensitive content hidden]’ leadership regarding how to use the system, we did not regret the time it took to get up to speed – thanks, Phonexa team, for taking what is typically a pretty daunting experience into a pleasant one.

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