About Dialer360

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features. Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360’s team of international agents. Dialer360’s predictive dialing feature makes calls automatically, so users can make and receive any number of calls. Users also have access to agent status boards, which let them check on agents’ performance and activities. This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more. Dialer360 includes a customer relationship management (CRM) module that lets users track leads and handle all customer-related communications. Agents can use the system’s local caller ID feature to display local numbers to contacts.
Dialer360 Software - Configure settings
Dialer360 Software - Import leads
Dialer360 Software - Separate logins for admin and agents
Dialer360 Software - Activity dashboard
Dialer360 Software - Campaign tracker
Dialer360 Software - Store call recordings
Dialer360 video
Dialer360 Software - Configure settings - thumbnail
Dialer360 Software - Import leads - thumbnail
Dialer360 Software - Separate logins for admin and agents - thumbnail
Dialer360 Software - Activity dashboard - thumbnail
Dialer360 Software - Campaign tracker - thumbnail

Dialer360 pricing

Dialer360 does not have a free version and does not offer a free trial. Dialer360 paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
No

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Dialer360 Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.8
Customer Support
4.9
5 reviews of 27 View all reviews
Abdul
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2017

Really easy to use, stable and cheap.

Up and running same day

Pros

I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

Cons

There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

Saif Eldin
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 26/10/2022

Success Partners

Pros

Dialer360 been our success partners for years now. The services and valuable software they are offering is simply phenomenal. Id’ gladly recommend all of the Contact Center industry and individuals to use their products!

Cons

The outbound dialing rate to the US is a bit expensive.

Response from Dialer360

Thanks for your positive response.

Replied 03/11/2022
Awais
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 14/01/2022

Review

Satisfied

Pros

I believe they posses an excellent Support Team

Cons

The fluctuation in price sometimes make it tough to manage daily budgets

David
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 06/10/2022

Great for non profit

Overall works great and price is right and integrates with Zendesk and salesforce

Pros

Great telephony integrated with computer.inbound and outbound with no dropped calls and integrates with salesforce.

Cons

The support team did not get back to me on occasion but no big deal

Response from Dialer360

Thanks for your positive response !

Replied 11/10/2022
drew
  • Industry: Banking
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2022

Infusion

I love the product

Pros

Tech Support is always there to help if there is an issuse.

Cons

Sometimes systems goes down during work ours but tech support is quick to fix. Also not the cheapest dialer.

Response from Dialer360

Drew, Thanks for your response.

Replied 13/01/2022

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