FluentStream

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About FluentStream

FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business. Key Features: ● Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration. ● Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. ● Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity. ● Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS. ● Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.
FluentStream Software - Admin dashboard
FluentStream Software - Call detail report
FluentStream Software - Manage auto attendants
FluentStream Software - Call monitoring
FluentStream Software - Mobile app
FluentStream video
FluentStream Software - Admin dashboard - thumbnail
FluentStream Software - Call detail report - thumbnail
FluentStream Software - Manage auto attendants - thumbnail
FluentStream Software - Call monitoring - thumbnail
FluentStream Software - Mobile app - thumbnail

FluentStream pricing

FluentStream does not have a free version but does offer a free trial. FluentStream paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
No
Free trial:
Yes

Alternatives to FluentStream

Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a...

MiVoice Business Solution

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools...

FluentStream Reviews

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.5
Customer Support
4.8
5 reviews of 71 View all reviews
Jessica
Jessica
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2019

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

John
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/06/2020

An upstart VOIP provider that will give the big names a run for their money!!!

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Diane
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/03/2024

Best Around

Pros

Very easy to navigate using their website, phone sysytems.

Cons

so far so good no cons yet, we have been customers for quite sometime now.

Kariann
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 09/08/2019

Up's and Downs

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Pros

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Alternatives Considered

Nextiva

Reasons for Choosing FluentStream

We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down.

Reasons for Switching to FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.
Russell
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2024

Good service!

Pros

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

Cons

none; I find it super useful and easy to navigate.

Related categories