About Freshsales
Freshsales pricing
Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.
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Freshsales Reviews
Feature rating
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Easy On-boarding and setup, fast support.
We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.
Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.
Pros
I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner.
The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.
Cons
Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way.
I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Best CRM for our small business
We've been very pleased overall, it has streamlined out business development processes, customer support is fantastic
Pros
The web based piece is so important, it's customizable, ease of use for new employees, crosses over for sales, marketing and recruiting
Cons
Search function, would like to search keyword
Reasons for Choosing Freshsales
Krap was not functional for our business, too many barriersSwitched From
KeapReasons for Switching to Freshsales
Price and functionality
- Industry: Market Research
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Potential to be a great CRM for sales!
It is a decent CRM, helpful in managing your sales team and tracking the sales process, but there is room for improvement.
Pros
Easy to use, intuitive interface, initial setup is easy and integration is also possible like Gmail. Good tool to manage your sales pipeline and very handy in running email campaigns.
Cons
Customer support is not up to the mark. They always respond very late. Its reporting system is also not that effective.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Buggy and full of errors
I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully better system.
Pros
The software is in the cloud can use it from anywhere
Cons
The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE
- Industry: Machinery
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Freshsales suite fulfills our needs
Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.
Pros
This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...
Cons
I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions.
Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.
