About JivoChat

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences. Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook. Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals. Redirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.
JivoChat Software - Connect to all your clients from all messengers in one place
JivoChat Software - Built-in CRM
JivoChat Software - Connect to all your followers and clients from Instagram
JivoChat Software - Monitor all your visitors' website and start a chat with them
JivoChat Software - Use only one app to talk to your colleagues and clients
JivoChat video
JivoChat Software - Connect to all your clients from all messengers in one place - thumbnail
JivoChat Software - Built-in CRM - thumbnail
JivoChat Software - Connect to all your followers and clients from Instagram - thumbnail
JivoChat Software - Monitor all your visitors' website and start a chat with them - thumbnail
JivoChat Software - Use only one app to talk to your colleagues and clients - thumbnail

JivoChat pricing

JivoChat has a free version and offers a free trial. JivoChat paid version starts at US$19.00/year.

Starting Price:
US$19.00/year
Free Version:
Yes
Free trial:
Yes

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JivoChat Reviews

Overall rating

4.6
( 91 reviews )
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.7
Customer Support
4.5
5 reviews of 91 View all reviews
Vitaly
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 06/08/2020

Great solution for the website

Jivochat helps us get more leads

Pros

Integration with other business apps CRM, mail etc.

Cons

Would like more configuration options for some features

Alternatives Considered

Zoho SalesIQ

Reasons for Switching to JivoChat

Price / functionality
Roberto
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 07/08/2020

A tool that we can't live without

Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

Pros

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Alternatives Considered

LiveChat, Chatbot and Intercom

Reasons for Switching to JivoChat

Best option
Chris
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
4
Customer Support
1
2
Reviewed on 18/03/2020

Find ANYTHING else

I wouldn't recommend them to anyone. HUGE waste of time

Pros

Easy to use - until you need help - then they vanish

Cons

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Alternatives Considered

HoneyBook and Freshchat

Reasons for Switching to JivoChat

ease of installation
Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 26/02/2022

JivoChat a well established chat and support tool

Pros

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Cons

Brand removing is not available for my subscription

Alternatives Considered

LiveAgent

Reasons for Choosing JivoChat

They are closing down the service.

Reasons for Switching to JivoChat

It is more costly to add extra agents
Alyssa
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/02/2020

Great service

It has been pleasant.

Pros

Capabilities of software to store common knowledge.

Cons

There is not an assistant program for when live agents are unavailable/

Alternatives Considered

tawk.to

Reasons for Choosing JivoChat

twice. Recently (last year)

Switched From

tawk.to

Reasons for Switching to JivoChat

Ease of use, overall cost, accessibility.
View all reviews

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