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SurveyMonkey
4.6
Overall rating
Reviews
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About SurveyMonkey
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
SurveyMonkey pricing
SurveyMonkey has a free version and offers a free trial. SurveyMonkey paid version starts at US$25.00/month.
Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes
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SurveyMonkey Reviews
Feature rating
5 reviews of 10,011
View all reviews
FAIBREY
- Industry: Farming
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/07/2020
Data Collection and Analysis Master
It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.
Pros
The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.
Cons
The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.
Alternatives Considered
AlchemerReasons for Switching to SurveyMonkey
SurveyMonkey is simple to use and it had great interface. It also runs frequent promotions that enable us to save.
John
- Industry: Fishery
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 06/11/2023
Can't think of a better software for our forms and surveys
SurveyMonkey has been very very handy for our form and survey needs. We mainly use it to manage the registrations and attendee feedback for our events. We used to use Google Forms but it was nowhere near as advanced as SM. It's easy to set up, has lots of advanced form fields like hidden fields and conditional fields, and has better reporting features. Great tool to have overall
Pros
Th etemplate library has dozens of ready-made event-related forms and surveys. It's saved us time from having to design them ourselves, and it's given us new ideas for different fields and question types. The interface also looks smooth and is easy to use for our respondents.
Cons
The lower-tier limits are a bit too low in my opinion. We had to upgrade before we could become 100% confident about using it.
Reasons for Choosing SurveyMonkey
Google Forms was very basic and didn't have a lot of design options and templates as most other form and survey tools. We decided to make the switch after our events grew past a certain audience.Switched From
Google FormsReasons for Switching to SurveyMonkey
SurveyMonkey had the best pricing for the limits we wanted, and it looked more than enough for what we needed.
Kristen
- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
2
3
Reviewed on 17/03/2020
It does the job but leaves much to be desired.
I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.
Pros
It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!
Cons
The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.
Alternatives Considered
Google FormsReasons for Choosing SurveyMonkey
They didn’t look professional enough and didn’t seem secure.Switched From
Google FormsReasons for Switching to SurveyMonkey
Survey monkey had a better interface and there was more customization possible.
Lamia
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3
4
Reviewed on 10/06/2024
Good functionality
Generally good, especially ease of use. But I feel they miss a trick by limiting the free trial with no data exports
Pros
I like the usability and functions, and the ease of use is excellent
Cons
The free trial doesn't allow data export
Maszni
- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 18/03/2021
Easy platform for survey bulding
Using survey form to collect data from our workers is the best way to know our employees opinion things that we can upgrade or change in our company. It has option for anonymous data entry , so our employees can filling the survey form freely.
Pros
There are several option or way to collect opinion or survey from customer and employees using SurveyMonkey, such as the survey form, opinion pool or online form. It makes the data collection process really easy and effective for us to use. Every type of survey has it own survey template that are customized to optimized the survey objective.
Cons
Every software has its own flaws, and SurveyMonkey also has some thing that they need to add, like live chat option for fast communication with the support team. Introduction for more cheaper plan for a light user as our company will help us to stick to this software longer, as we don't use it too often to maintain its expensive monthly plan.
