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About ServiceTitan
Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
ServiceTitan pricing
ServiceTitan does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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ServiceTitan Reviews
Feature rating
5 reviews of 251
View all reviews
Madison
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 27/10/2023
The all in 1 Software for the trades
Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!
Pros
I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.
Cons
ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!
Response from ServiceTitan
Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.
Replied 03/11/2023
Leon
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3
5
Reviewed on 25/04/2024
The best CRM for the trades
Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.
Pros
We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!
Cons
The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.
Response from ServiceTitan
Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams.
Replied 26/04/2024
Logan
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 01/08/2024
Service Titan Experience- 1st year
Overall St has been great. We have streamlined a lot of our operations and it has forced us to grow in a lot of good ways as a company, and to develop great processes.
Pros
Love the customizability, the simplistic use of features, the support and community that ST offers
Cons
Some features are lacking, and hard to use. sometimes things feel "clunky" (different processes etc).
Response from ServiceTitan
Thank you for the review, Logan! We're glad to be your software partner and help continue to streamline your operations.
Replied 06/08/2024
Verified Reviewer
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1
3
Reviewed on 19/10/2022
Over excited to be let down.
No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll
Pros
More permission control's the other software. Extensive reporting.
Cons
Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago
Rivka
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 14/05/2024
Service Titan Review
Pros
The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing
Cons
The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok.
Response from ServiceTitan
Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments.
Replied 16/05/2024
