About Stitch Labs
Stitch Labs pricing
Stitch Labs does not have a free version. Stitch Labs paid version starts at US$799.00/month.
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Stitch Labs Reviews
- Industry: Retail
Stitch Labs has made my life much easier!
Stitch Labs has saved me so much time running my online and brick & mortar business. We sell online with BigCommerce and use Square Stand in store. Before integrating with Stitch Labs, I had to manually enter all local sales into our website and hope that the inventory came out right. Now that everything automatically gets done, I'm saving hours every week. We haven't had any issues with oversells since using Stitch Labs to integrate our online and local business. It's made things better for us and for our customers.
Quick integration, Great customer support, Connects to many different channels
I wish set up would have been a little easier and quicker, but that was probably just the way I tried doing it. It would be nice to have more sales channels with the less expensive plans.
- Company size: 2–10 Employees
One Solid App
I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes.
I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other.
Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed.
In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes.
A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job.
Bottom line: once you find inertia with Stitch you'll wonder how you did without it.
- Rich functionality
- Support team is there for you
- Xero integration that just works
- Browser intense web app - can be sluggish on iPad. But this has improved a lot over past month (it is totally feasible to work on iPad now even if a bit slow).
- No phone support if you don't have the right plan (but honestly the live chat is awesome)
- Used Daily for 2+ years
3 Years on Stitch
We started using StitchLabs for our inventory in 2015 and have used it ever since.
We like how easy it is to fix unlinked orders. When orders become estranged from their parent (due to SKUs not matching between Amazon and StitchLabs, for example) it's easy to identify them and fix the issues.
The basic reporting capabilities are useful but not being able to access them on my phone makes the usefulness of them very limited.
You can't edit inventory levels (quick reconcile) on the product level. Super basic but pretty much essential aspect of any inventory system.
Seeing our available inventory is nearly impossible to determine unless we do a tedious subtraction formula for each product just to see our current inventory (Current - Available = Actual Inventory).
Stitch loads very slowly on all our computers - mostly 2017 iMacs and MacBook Pros.
Stitch has increased their cost dramatically since we started, resulting in a massively unexpected withdrawal from our bank account of $4,000 in a 5 month period due to "overages", which is nothing more than Amazon FBA orders.
We're starting a few new businesses soon and we're definitely not using StitchLabs with any new business, and we're trying to figure out how to jump ship onto a different system that we're using for another business of ours that doesn't charge per unit sold.
If you're a small business please don't make the same mistake we did and find a different inventory system that doesn't penalize you on each unit sold, especially if you sell on Amazon FBA.
StitchLabs will work great for you when you're small, but once you grow to a small business you're locked into Stitch and then you're basically SOL.
- Industry: Consumer Goods
Stitchlabs and Process Redesign
Our company had been using Stitchlabs for some time when inventory control became a must solve problem.
Cardboard Safari had barely scratched the surface of the functionality and features that are offered by Stitchlabs.
Starting from scratch, we established a parallel account and looked at each piece of data and how it moved and worked within the software.
With the side by side comparison we were able to build all our listings and link them across our multiple sales platforms to take control of almost all of our data and keep it in a single place.
Stitchlabs has improved every process of our company and will continue to be a part of our operations for a very long time.
Fantastic customer support, I have never left a conversation without a solution.
The ease of use and accessibility of Stitchlabs is top notch, almost anybody can learn to use it to full potential in a short amount of time.
The number of available integrations beats out almost all similar apps currently available.
Being able to "tag" contacts and orders with bits of critical information is a great feature.
The reporting is fantastic and has allowed for more informed decision making.
Overall Stitchlabs is fantastic, there are a few features that could be very helpful but are not core to the intended function of the application.
CRM features that show things like when a contact last ordered would be a great addition.
- Industry: Furniture
Stitch Labs - One App to Rule All Your Channels
Stitch Labs has truly become the foundation of our busines and I wholeheartedly recommend it for any shop selling through multiple channels.
We rely on Stitch to keep three channels up to date with available inventory: our retail Shopify storefront, our reseller Shopify storefront, and Amazon. We initially went with Stitch so our two Shopify stores could share inventory. We had previously tried some of the variant-based app workarounds for wholesaling on Shopify, and while valiant efforts, they call came up short, namely because they "broke" integrating with other apps unaware of the unconventional use of variants (like FB publishing apps). Other stand-alone Stitch competitors were also not an option either because they could only handle one Shopify store, not multiple.
Amazon integration was a real bonus, as we previously abandoned selling on Amazon due to the administrative burden of constantly updating inventory on Amazon. We also sell through an additional, less common, marketplace not supported by Stitch. No problem. Stitch lets us effortlessly enter the orders through its web portal. Within minutes our three other online channels are updated to reflect the proper inventory levels.
We began with Stitch about a year ago. It was fine then and it just keeps getting better. For starters, we love the new UI – clean, consistent, and informative. The recent speed boost and other tweaks make it a pleasure to use. We are also thrilled with the new BETA bundling feature. Some complain about Shopify lacking this or that function. However, some of that is by design. Bundling is one such feature – I do not want it in Shopify because we have multiple channels.
Bottom line: Stitch Labs saves us time, saves us money, saves our sanity, and allows us to smoothly manage our business in the multi-channel world that is modern e-commerce.
Well designed app.
Continual incremental improvements.
Occasionally slow in searching