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About Simpro
Simpro is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, Simpro provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits.
More than 250,000 field service professionals in the commercial and residential spaces trust Simpro for workflow management. Simpro combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity.
Simpro is a top-rated choice in the field service industry due to easily-accessible customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, Simpro connects with QuickBooks and Xero for streamlined accounting and job management.
Simpro pricing
Simpro does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Simpro Reviews
Feature rating
5 reviews of 134
View all reviews
Verified Reviewer
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 20/02/2022
Excellent Program - HIGHLY Recommend!
Pros
They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.
Cons
The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.
Alternatives Considered
ServiceNow Customer Service Management, Housecall Pro, Intuit Field Service Management and CorrigoReasons for Choosing Simpro
I review our needs annually- simPRO was a clear choice for us.Response from Simpro Software
Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.
Replied 17/03/2022
Pippa
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 08/03/2022
Excellent Product & Support
From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.
Pros
It's very user friendly and just works for our business
Cons
Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.
Response from Simpro Software
Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!
Replied 17/03/2022
Delaney
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1
2
Reviewed on 02/08/2024
Disappointing and wasted money - HORRIBLE SUPPORT
I would not recommend Simpro to a single individual I know at this point. The run around and lack of care to resolve issues, or even address them, is astounding. I was told I would have someone from operations reach out to me by end of day (I have been trying to get help for a week), to only receive an email the following day it would be the end of the following week. Management needs to discuss how to handle the situation, not once has someone called me other than to offer me more "free" training.
IF YOU ARE ON THE FENCE OR ARE WANTING TO TRY SOMETHING NEW DO NOT USE THIS PROGRAM. They do not care about the company they care about their numbers. You are not a person to them you are just a contract.
Pros
The only item of value with this program would be the financial reporting. This is a program that the customer has to work for, it does not work for the customer. My implementation rep was the only person who actually seems to care and did try very hard to make this work for us.
Cons
1. Customer support - if you have an issue, expect 2-3 days if not weeks for a reply, good luck if it is an issue impacting your operations, you will be dead in the water. Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside.
2. The field app is limited, does not allow for easy use between devices, information does not get saved or stored and is constantly being lost. You also cannot search for customers on the app. It is very limited for functionality, service and quoting is all that can be accessed. The time clocking also does not allow for after hours service calls to be logged and documented correctly.
3. The "block" scheduling is complicated and does not work well for service jobs that need to move between technicians.
4. Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions.
5. ON BOARDING COST - you pay for basic training of the program, which they have hundreds of online videos that would do the same thing - THEY DO NOT LIFT A FINGER IN BRINING YOUR DATA OVER YOU DO EVERYTHING. When I was initially starting I TRIPPLE CONFIRMED the onboarding fee was to help bring over our old data from Service Fusions, jobs/invoices/cost etc. I was told yes they bring it all over to make us whole - this is not true. You get a template to bring your materials in and customers over BUT you do this all yourself. ALSO, I was told the forms to be able to attached to jobs and fill out were not extras, apparently its a separate app and fee entirely.
SALES - The sales individual I worked with sold me lies, I was incredibly clear on what I needed and was requiring from our next software. I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker.
GUARANTEE - This company does not have a 30-90 day money back guarantee for a non-functioning program. I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new role out YET, I cannot get help on getting a refund for a program I was very eager to use, but has turned out to be doing more harm to the business than good.
I have done everything to make this work for us and just wanted a conversation regarding a refund and what my options are since the program really is not working for us. The lack of follow up and support from "upper management" on a so called "important and escalated" issue is disheartening.
Reasons for Choosing Simpro
We were wanting a stronger financial reporting program, AIA and progress billing tracking/capabilities, and a stronger more user friendly field app.Switched From
Service FusionReasons for Switching to Simpro
The SALES representative promised items and assurances regarding the program that we were interested in having, WHICH ended up not being true.
Joel
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4
5
Reviewed on 10/10/2019
simPRO works well for our us
The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.
Pros
The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy.
Quoting in simPRO can be easy and straightforward when the software is set up properly.
The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature.
Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do.
Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow.
We also like the project management aspect of the software.
Cons
Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice.
We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.
Alternatives Considered
Joblogic, FieldAware, ServiceTitan, ServiceTrade, FieldEdge, Jobber and mHelpDeskReasons for Choosing Simpro
We need a cloud based software that was easier for us to schedule. We also needed a software that worked seamlessly with Quickbooks. simPRO works very well with Quickbooks Enterprise after some initial setup work.Reasons for Switching to Simpro
The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint.Response from Simpro Software
Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
Replied 14/10/2019
Rob
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 14/10/2019
Robust and intuitive field management software
Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
Pros
When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.
Cons
There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.
Reasons for Choosing Simpro
ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.Switched From
Zoho CRMReasons for Switching to Simpro
simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.Response from Simpro Software
Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.
We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
Replied 21/10/2019
