About Really Simple Systems CRM
Really Simple Systems CRM pricing
Really Simple Systems CRM has a free version and offers a free trial. Really Simple Systems CRM paid version starts at US$17.00/month.
Alternatives to Really Simple Systems CRM
Really Simple Systems CRM Reviews
Feature rating
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Easy to use CRM
If nothing else the audibility of customer interactions, this allows us to see any \ all communications with the customer.
Pros
Only pay for the functionality you need. Some other CRM's include marketing, systems management, financials, etc. but if you don't need them don't buy them.
Its a very easy system for users to pick up, comprised of a core architecture:
Customers \ Companies = Accounts
Contacts = the customers name, email, telephone
Tasks = To Do list
Activities = records the history of what you've done with that customer
Opportunties = Won or lost sales records
Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields.
Cons
We're looking to do some integration and other CRM platforms easily allow this through API services, such as IFTTT or Zapier, Really Simple Systems only provide an API. You can of course code this into whatever you want, but will require time.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Simple Effective CRM System
Use it for my own software business and 3 other software clients based in New Zealand and UK and it can be used from complete sales pipeline management through to lead generation, depending what my clients need, simple customisation of database fields and screens makes it user configurable a must for different client requirements.
Pros
It was the simplest CRM system I have used compared to a long list of CRM systems used over the last 15 years, it is modern and I can use it on any device I like and web browser effectively.
marketing functionality built into the CRM database beats those that need to use 3rd party applications like Mailchimp, everything thats needed is in one system that is evolving and improving over time
Cons
The data conversion and bringing in data was a challenge trying to get it to work, but the support team simply imported the data for me when it was required, data import/export functionality has been improved.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing Really Simple Systems CRM
Flexibility, pricing, modern web look and feel and compler to useReasons for Switching to Really Simple Systems CRM
Simpler to use and a pricing model was easier to step through as my business grows- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Simple as promised, but let down by a fixed architecture and apathetic customer service...
It was adequate when we started out, but the service forced us to explore other options.
Pros
As expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.
Cons
The architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away.
Response from Really Simple Systems
Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C.
Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case.
I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service.
I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success.
Kind regards
Helen Armour
Marketing Manager
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Use of CRM
When I have needed help with something I have had a quick and useful response very quickly.
I find it easy to use for what I need.
Pros
The most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.
Cons
I have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Oculus FM
Very impressed with the service and the staff at RSS, I feel we get an excellent service from the teams
Pros
Customisations were easy to introduce, the team helped us fully integrate these changes and they are now used daily within the business
Cons
At the outset the system is quite rigid, but given it has to be used across multiple industries we understand why it has to be this way
