Preferred Patron Loyalty

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews

About Preferred Patron Loyalty

Preferred Patron Loyalty Program: Comprehensive Customer Engagement and Loyalty Solutions Experience the power of Preferred Patron Loyalty, a comprehensive customer engagement and loyalty program designed for businesses of all sizes. Our platform offers unique features such as exclusive WeatherSmart™ Intelligence, multi-channel marketing, and a variety of incentive-based promotions including cash backs, referrals, and mystery rewards. Available as a SaaS/Cloud-based solution, it supports cross-device access, including mobile, ensuring flexibility and convenience. Our platform enables businesses to manage various types of incentive promotions, keeping customers engaged and motivated to return. It supports kiosk-based visitor engagement modules, sophisticated POS-like interfaces for rewarding customer spending and purchase behaviors, and seamless integration into existing in-store applications using our comprehensive REST API. Additionally, our multi-channel marketing capabilities allow businesses to design and send customized loyalty campaigns through email and SMS, ensuring timely and relevant communication with customers. The exclusive WeatherSmart™ Intelligence feature allows businesses to create highly targeted marketing campaigns based on real-time weather conditions, significantly boosting customer engagement and retention. Preferred Patron Loyalty also offers white-label programs, allowing businesses to maintain their brand identity while leveraging our powerful loyalty platform for a consistent customer experience. Businesses can choose to fulfill rewards using their own products and services or supplement their incentive catalog with digital rewards from major brands like Amazon and Walmart. Our integrated marketing management tool coordinates event-triggered offer emails in real-time, supporting dynamic content delivery tailored to individual customer data and loyalty rules. As a Cloud/SaaS solution, Preferred Patron Loyalty provides cross-device compatibility, diverse accrual methods, omnichannel marketing capabilities, and detailed reporting and analytics. Our vast digital rewards catalog includes major brands like Amazon, Walmart, and Visa. We provide extensive training and support to ensure businesses can maximize the benefits of our loyalty program, with a dedicated team available to assist with any questions or issues, ensuring smooth and successful implementation. Preferred Patron Loyalty captures and utilizes essential customer data like demographics, purchase behaviors, and communication preferences. This data is crucial for creating effective, loyalty-centric strategies and delivering personalized customer experiences. Join the many businesses that trust Preferred Patron Loyalty to drive customer engagement and foster growth. Our innovative features, comprehensive support, and flexible solutions make us the ideal choice for businesses looking to enhance their loyalty programs and stand out from the competition.
Preferred Patron Loyalty Software - Square POS Integration
Preferred Patron Loyalty Software - LightSpeed Retail Integration
Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Cashier Interface
Preferred Patron Loyalty video
Preferred Patron Loyalty Software - Square POS Integration - thumbnail
Preferred Patron Loyalty Software - LightSpeed Retail Integration - thumbnail
Preferred Patron Loyalty Software - Visual Dashboard - thumbnail
Preferred Patron Loyalty Software - Promotion Manager - thumbnail
Preferred Patron Loyalty Software - Email Designer - thumbnail

Preferred Patron Loyalty pricing

Preferred Patron Loyalty has a free version and offers a free trial. Preferred Patron Loyalty paid version starts at US$0.00/month.

Starting Price:
US$0.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Preferred Patron Loyalty

Preferred Patron Loyalty Reviews

Feature rating

Value for Money
4.9
Functionality
4.8
Ease of Use
4.8
Customer Support
5.0
5 reviews of 106 View all reviews
Danell
Danell
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2019

Thank You, Preferred Patron!

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons

The tablet interaction with software isn't working like I had anticipated.

Amanda
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/03/2024

Preferred Patron is my BIGGEST Marketing Tool

The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden]
and [sensitive content hidden].

Pros

This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual.

With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience.

Cons

Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays.

With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing.

Alternatives Considered

5 Stars Reputation

Reasons for Switching to Preferred Patron Loyalty

We were considering three different companies but I only remember the name of one (it was over 8 years ago now). We scheduled a demo with [sensitive content hidden] and the program and his assurances that we could make a great solution for our business sold us.
Michelle
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
2

2
Reviewed on 31/03/2021

We switched away from them

grumpy and condescending

Pros

nothing really at all. At first they were helpful, but then...

Cons

difficulty of creating newsletters, they were not flexible inworking with our needs.

Rick
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2024

Awesome Loyalty rewards software

Pros

We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”.

Cons

Do not have any negative things to say about the software or support.

Aaron
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/04/2024

Top value for great service: A gem

Great. Has been the implementation of this program much easier and cheaper than doing it ourselves.

Pros

Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace.

Cons

The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support.

Alternatives Considered

Smile.io, Talon.One and Zinrelo

Reasons for Switching to Preferred Patron Loyalty

Price and access to the code so that we could have better control.

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