About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing, payment reminders and more. Melio enables employees to manually add vendor or billing details and upload documents or invoice images on a unified platform. It allows administrators to invite accountants or team members from different business units, define role-based permissions and control approval workflows to streamline payment processes. Additionally, the centralized dashboard lets accountants view multiple client accounts and track the status of their payments in real-time. Melio supports integration with QuickBooks, allowing users to automatically schedule payment transactions and synchronize financial data with their accounting systems. The application is available to users for free and a processing fee is charged for credit card transactions. Support is extended via online measures.
Melio Software - Melio payment messages in inbox
Melio Software - Melio clients
Melio Software - Melio add a company account
Melio Software - Melio payment messages in inbox - thumbnail
Melio Software - Melio clients - thumbnail
Melio Software - Melio add a company account - thumbnail

Melio pricing

Melio has a free version and offers a free trial. Melio paid version starts at N/A.

Pricing Details:
Subscription fee: Free Credit card transaction fee: 2.9% Bank transfer or debit card transaction fees: Free
Free Version:
Yes
Free trial:
Yes

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Melio Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 66 View all reviews
George A.
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2020

Great Software

It has been great overall: saves me a lot of time, great price point, and customer service has reached out to me numerous times to tell me about new functions and to check in.

Pros

The ease of use is incredible. I simply drop one of my invoices into the software and generate a check within seconds. So much easier than writing checks by hand. Melio has saved me hours in productivity.

Cons

I would like more integration into Quickbooks. Also, sometimes when you drop a new vendor's invoice, the software doesn't read it correctly.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

Price point and ease of use.

Response from Melio

Hi George, thank you so much for this wonderful review and for your important feedback. We are so happy to hear Melio is making your life easier and saving you valuable working hours - it's what we're here for! We will pass your input along to the relevant teams and continue to work to make our service even better.
All the best,
Team Melio

Replied 27/12/2020
Ryan rey Y.
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2021

Payment Solution that works

Melio has an excellent customer support and resolves any issues quickly.

Pros

We choose this product since it seamlessly integrates with our accounting software. It also allows us to send paper checks without the hassle of printing and mailing them.

Cons

There is nothing really to dislike about the software with how our company is using it right now. I do hope for a much better interface and a more informative dashboard in the future.

Alternatives Considered

Kareo Billing

Reasons for Choosing Melio

It is integrated with our accounting software. No need to re-enter vendor information on Melio.

Reasons for Switching to Melio

Melio integrates with our accounting software

Response from Melio

Hi Ryan, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and that our customer support team has been able to assist you. We appreciate your detailed feedback and will take it into account as we continue to improve our product and service.
All the best,
Team Melio

Replied 31/05/2021
Nicole S.
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2021

Great AP option!

Melio cuts down on the need for checks and you are able to schedule ACH payment for free.

Pros

It connects to QBO will ease. You can search for vendors or create a new one on the fly. Set parameters so the admin has to approve payments before they are scheduled. ACHs are free, unless you need it expedited. If you do not have the vendors bank details, it will send a request for them to enter it themselves.

Cons

I have not used the check feature yet, but ACHs take 3 days to process. I also have to manually record in Quickbooks desktop, as Melio only connects to QBO.

Response from Melio

Hi Nicole, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.
Sincerely,
Team Melio

Replied 22/12/2021
Brandon M.
  • Industry: Human Resources
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
1

2
Reviewed on 05/01/2022

FAILED PAYMENTS NO RESPONSE from SUPPORT TEAM/NOT RECEIVING FUNDS BACK

Pros

This is an easy feature included with our accounting software. It's a great feature unless you actually need support which is where it becomes a nightmare.

Cons

Since the [SENSITIVE CONTENT], we have been promised a return of funds for failed payments to a vendor. As of the [SENSITIVE CONTENT], no funds have been received. In addition, I emailed 6 (SIX) executives twice imploring their assistance and no one has yet to respond. We have filed a complaint with the BBB as well since they have technically withheld funds since November.

I would highly recommend to stay away from this service until they can improve their customer support team and process.

Alternatives Considered

Bill.com

Reasons for Choosing Melio

Ease of use.

Response from Melio

Hi Brandon, we are sorry to hear about your experience. We would be happy to look into resolving these issues for you ASAP. Please provide your first and last name, as well as the email address associated with your account to [email protected] A team member will respond and look into resolving your issue ASAP.
Best,
Team Melio

Replied 10/01/2022
Richard W.
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/10/2021

A time saver for all small businesses

So far, any issues were an my side, and they corrected any problem in 24 hours.

Pros

Schedule payments in advance, so we are never late, user controls to allow the smaller bills paid that so not require my approval. Side benefit, saves on postage.

Cons

Nothing, much better than any banks bill pay.

Response from Melio

Hi Richard, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and that our customer support team has been able to assist you.
All the best,
Team Melio

Replied 26/10/2021

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