Sage Intacct

Pros

All the features, and integration capacity with other software.

Cons

Can be clunky and not user-friendly in not a seasoned user. Some add-on features (like FA modules) have a lot to desire in order to be useful.

Pros

I like how users cannot force things to work like in QuickBooks. If the rec doesn't balance, they have to figure it out. Also, there's more reporting dimensions and a rigid chart of accounts so the users cannot create their own accounts.

Cons

The reporting needs a lot of work. There are so many dimensions that exist in this software that you cannot run a report on. There also seems to be a fair amount of glitches and errors.

Pros

I enjoy the Order entry module and the Transaction Definitions we set up. It makes this module dummy proof.

Cons

Some of the modules seem like they should talk to the others better. For example, in QuickBooks if you Create a Credit Memo on a Customer, the system will prompt you to Retain the credit, Apply towards an Open Invoice or Refund the Customer. If Refund the Customer is selected, it makes the entries for you an will automatically have the check that you are issuing to the Customer pop up on the screen. In Sage, you must manually switch between the modules. I wish the email integrated with Outlook. I find it not helpful having the functionality of emailing reports if you must manually type in the persons email each time.

Pros

I like the fact that it is browser based through the cloud which makes access quick and easy. The modules that I use the most work very well such as Accounts Payable and Time and Expense. The General Ledger reporting function is very helpful and easy to use as well.

Cons

There are a few modules such as Prepaids, Fixed assets and Purchasing that we had purchased after the initial implementation of intacct that did not work very well initially. There were many work arounds and technical problems that created alot of unneeded headaches and work. Fortunately this has been fixed now for the most part and works well.

Another issue I have is the support community that I put support tickets in when I need some help. They don't seem to know the product very well and often the solutions and advice I receive is partially right or wrong altogether. There have been instances where I have just figured it the problem myself through reading articles or experimenting with settings etc.

Pros

I like how clients can't compel things to function like in QuickBooks. In the event that the rec doesn't adjust, they need to sort it out. Likewise, there's additional revealing measurements and an unbending diagram of records so the clients can't make their own records.

Cons

The announcing needs a ton of work. There are such countless measurements that exist in this product that you can't run a report on. There likewise is by all accounts a decent lot of glitches and mistakes.