Ooma Office

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.
Ooma Office Software - Ooma Customer Dashboard
Ooma Office Software - System Settings
Ooma Office Software - Customize Virtual Receptionist
Ooma Office Software - Ooma Customer Login
Ooma Office Software - Call Transfer Capabilities
Ooma Office Software - Mobile App Dialpad
Ooma Office video
Ooma Office Software - Ooma Customer Dashboard - thumbnail
Ooma Office Software - System Settings - thumbnail
Ooma Office Software - Customize Virtual Receptionist - thumbnail
Ooma Office Software - Ooma Customer Login - thumbnail
Ooma Office Software - Call Transfer Capabilities - thumbnail

Ooma Office pricing

Ooma Office does not have a free version but does offer a free trial. Ooma Office paid version starts at US$19.95/month.

Starting Price:
US$19.95/month
Free Version:
No
Free trial:
Yes

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Ooma Office Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 232 View all reviews
Tom
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2024

Great product overall

Great product overall but voicemail transcription could be better

Pros

Low cost and portability allows me to take calls around the world

Cons

Voicemail transcripts are about 70% accurate

Grant
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2024

Ooma is the shizz!

I am completely 100% satisfied. There's no question I made the right choice.

Pros

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

Cons

I can't think a single thing. I love everything about this company.

Matthew
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 20/08/2021

Ooma office - Like a bad marriage that fails within the first month

At this point, we started looking for another provider that could provide a simple solution for a sole-proprietor business at a savings. We found DialPad, which has been a DREAM to set up. Every interaction with DialPad has been pleasant and easy. We initiated the porting of our business number from Ooma to DialPad. Because of the length of time the porting took, we went over our 30-day trial period. Once the port was complete, cancelling the Ooma service was a nightmare. They want to hit me with the cost of the deskphone! There was a rental agreement hidden in the contract. The phone was not free! Early termination fees! They want me to pay to ship the phone back to them that I didn't want, otherwise they will charge me for the phone if they don't get it back.

This whole experience has been like extortion. If you don't need any phone hardware to run your business, DO NOT accept any "free" equipment from anyone trying to get you to switch to Ooma.

I spent 37 minutes on the phone trying to get them to send me a prepaid return label for the phone. I was transferred to a manager who told me that he sent me the label. After hanging up, there was no label, just the boilerplate email with the shipping address that they want me to send it to. I replied saying that the manager told me that he was sending the label. The response was that they don't send prepaid labels.

FAIL!

Pros

Not much.

I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls.

On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying.

Then we decided to port one of our incoming business lines to Ooma. Once the port went through, I then learned that our incoming business line was ported to a fax line. Thankfully one of my existing customers emailed me to tell me that he could not reach me because when he called my business line, he got the loud beeping of a fax machine in his ear. I don't know how many prospective customers I may have lost during the time that my main business line was connected to a fax line. When I tried to contact Ooma customer service to fix this problem (because their admin portal won't let me fix this myself), I waited on hold for 20-30 minutes. Once someone picked up, I had to be transferred to someone else and then the call was dropped. This happened to me two times before I was able to reach someone that was able to reat

Cons

Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold.

I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it.

Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service.

Alternatives Considered

Dialpad

Reasons for Choosing Ooma Office

Looking to simplify and save money

Switched From

RingCentral MVP

Reasons for Switching to Ooma Office

DialPad lets you try their service for free, test it out, without any equipment rental entanglements. Once we knew that we loved it, we switched to a paid account so that we could initiate the porting process. DialPad ROCKS!
Glen
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 18/01/2024

Good Option for Business Phones

Very Good. Like all products, customer support can make or break the product rating.

Pros

Quality and ease of use. Very easy to use once it is properly set-up.

Cons

The initial set-up was a bit cumbersome, however, once the bugs were worked out it has performed well.

Jesse
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2024

I have loved this company since I started using it in 2016

Excellent. I recommend Ooma to everyone I meet.

Pros

Text messaging, desktop app, recording features are so simple to use

Cons

Some mobile devices have a lag for text messages

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