About mHelpDesk
mHelpDesk pricing
mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169.00/month.
Alternatives to mHelpDesk
mHelpDesk Reviews
Feature rating
- Used Daily for 6-12 months
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Review Source
mHelp has been a welcome addition to our office. We are finding it to be valuable to our...
We got rid of paper invoices, which has allowed us to streamline our billing and has saved our office countless hours. We are able to view our business at a glance on our computers and even on our phones when we are away from the office. We are just starting to see the benefits of using the scheduling board. The customization features are awesome!
Pros
We started off trying to master the Job, including invoicing but we are now branching off to use the scheduling board and many other aspects of the software. We find it to be user friendly. One of our very favorite features is the customizing capabilities. We are still learning but we are super happy over all with the software.
Cons
Truthfully we are happy with most everything. There are a couple of things we cannot do but we have worked around these issues.
Response from mHelpDesk
Thank you so much for this feedback Michele--we're so happy to have the opportunity to support Hammons. We're glad the customization features have been helpful to your business!
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
mHelpDesk
Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pros
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Cons
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Alternatives Considered
RazorSyncReasons for Switching to mHelpDesk
We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.Response from mHelpDesk
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Update to previous review after 3 years
Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.
It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.
Pros
We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.
Cons
Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.
For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.
The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.
If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.
There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.
You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.
Alternatives Considered
ServiceNow Customer Service Management, ConnectWise Control, SysAid, Zoho Desk, SolarWinds Service Desk, ServiceMax and Autotask PSAReasons for Choosing mHelpDesk
Previous product was not really a help desk/PSA solution. It was a CRM with a minimal service ticketing system.Switched From
ServiceNow Customer Service Management, ConnectWise Control, SysAid, Zoho Desk, SolarWinds Service Desk, ServiceMax and Autotask PSAReasons for Switching to mHelpDesk
At the time it was the best price (not most expensive, not cheapest) for features balance we could find. They sales support was exceptionally accommodating and helpful.Response from mHelpDesk
Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Property Management user for 5 years
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Pros
Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Cons
Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
Reasons for Switching to mHelpDesk
Mhelpdesk was least complex. Limble was 2nd choice- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Quick Response
The support team was very quick to answer & respond. Very knowledgeable.
Pros
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Cons
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Response from mHelpDesk
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
